ESET IS NOT AMONG THE TOP TEN IN 2014
Take a look at
http://internet-security-suite-review.toptenreviews.com/
The site is the most tested, widely user acknowledged and critics' corroborated site when it comes to who is a top notcher and who is a back-bencher.
I personally tested most of the software ranked high by this site and found its findings 100% accurate.
ESS is nowhere.
Bitdefender still rules the roost though I know, ESS is definitely a good IS protection but you need to tweak it up a lot. Average plug and play user would be better off with Bitdefender or Norton than ESS. But for those guys who are always on the exploration overdrive, ESS is certainly ahead than others.
ESS help guide is not at all good. For a persistent ESS problem like "Personal firewall initialization failed" when malware makes a toast of your Winsock catalog and cuts your Internet, ESS support and KB articles are horrible.
I had to find out my own solution with
Complete Internet Repair v2.1.0.2103 and Winsock Repair v1.0.0.1001,
two lovely appz when you despair over virus glitches on your network. And once the Internet is restored, DISABLE Local Area Connection if you are on Cable or DSL before shutting down PC. ENABLE them again after you power on your PC.
ESS is a top beauty but with some ugly freckles on its unseen body. Good luck!