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<blockquote data-quote="upnorth" data-source="post: 963498" data-attributes="member: 38832">A plain re-install of SAFE is many times the normal procedure, but I think it&#039;s always best for a official support to be left alone until they actually 100% state they can&#039;t do anything more. It sounds very weird that their support would just start and end it with a SAFE uninstall advice, and call it a day!? <img class="smilie smilie--emoji" loading="lazy" alt="🤷‍♂️" title="Man shrugging&nbsp; &nbsp; :man_shrugging:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f937-2642.png" data-shortname=":man_shrugging:" />As long you actually supplied the FSDIAG file, if not do it in your next reply, and try be a bit more stubborn this time. As I said before, it sounds to me that Deepguard catch/ react to something on your system, and that should be interesting even for the support. Extra so if it&#039;s something malicious.</blockquote>

[QUOTE="upnorth, post: 963498, member: 38832"] A plain re-install of SAFE is many times the normal procedure, but I think it's always best for a official support to be left alone until they actually 100% state they can't do anything more. It sounds very weird that their support would just start and end it with a SAFE uninstall advice, and call it a day!? 🤷‍♂️ As long you actually supplied the [B][U]FSDIAG file[/U][/B], if not do it in your next reply, and try be a bit more stubborn this time. As I said before, it sounds to me that Deepguard catch/ react to something on your system, and that should be interesting even for the support. Extra so if it's something malicious. [/QUOTE]

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