Troubleshooting FastStone Capture gray color in videos

[MalwareT]

Describe the problem

None.

What have you tried?

Changing settings, reinstallation, reset settings...

Hey guys i tried to record with FastStone Capture but after i see what i recorded all i have is gray color and awful video quality, how to fix it ? Thanks for answers.

 

[Raul90]

I am using FastStone Screen Capture also. Version 7.8. I recorded this video not so long ago below.

http://tinypic.com/r/2vuzp86/8

I have not experienced this gray color though. Recording is in .wma only also. My settings are below,

Maybe your security software is blocking the recording...

 

[MalwareT]

No it's not it.

 

[Raul90]

No it's not it.

Hmmm...I'll check again when I get home

 

[Ink]

@Malware Test What are your current settings you're using for recording? (Or share screenshots).

 

[MalwareT]

@Malware Test What are your current settings you're using for recording? (Or share screenshots).

Here are screenshots:

Other settings are not changed.

 

[Raul90]

Currently trying out BB FlashBack Express and it's good! Ms. Anna from Blueberry Software support (http://www.bbsoftware.co.uk) has provided me with some links which I posted below.

http://www.bbsoftware.co.uk/BBFlashBack_FreePlayer.aspx

Get free licence for ver5 here:
http://bbflashback-keys.com/?app=fbexpress5

Download:
http://www.bbsoftware.co.uk/bbflashbackexpress/download.aspx