FBI virus

[psychodreamz]

Can anyone help to remove this fbi virus when can't access safe mood, reinstall windows or format harddrive?

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />

Lets create a bootable HitmanPro Rescue Disk and run a scan:
STEP 1: Create a HitmanPro.Kickstart USB flash drive
<ol>
<li>While you are using a "clean" (non-infected) computer, <>download HitmanPro</> from the below link.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Insert your USB flash drive into your computer and then follow the instructions from the below video:
<iframe src="http://www.youtube.com/embed/aBS902Qr0oc?rel=0" frameborder="0" width="640" height="360"></iframe></li>
</ol>
STEP 2: Remove infection with HitmanPro.Kickstart
<ol>
<li>After you have create the HitmanPro.Kickstart USB flash drive, you can <>insert this USB drive into the infected machine</> and start your computer</li>
<li>Once the computer starts <>repeatedly tap the F11 key </>(on some machines its <em>F10</em> or <em>F2</em>),which should bring up the Boot Menu, from there you can select to boot from your USB.
Next,you'll need to <>perform a system scan with HitmanPro</> as see in the below video:
<iframe src="http://www.youtube.com/embed/lUNHidkYsDQ?rel=0" frameborder="0" width="640" height="360"></iframe></li>
</ol>

<hr />

 

[psychodreamz]

Thanks will give it a try

 

[psychodreamz]

has cleared it just need windows xp to work as says not genuine when it defo is, lets hope it works after validate windows again lol, thanks for the help

 

[kuttus]

has cleared it just need windows xp to work as says not genuine when it defo is, lets hope it works after validate windows again lol, thanks for the help

Sure... We can validate it...

Do you have your Windows XP Product Key?


NOTE : No need to enter your Key in your Next Replay...

 

[psychodreamz]

Turns out it was the harddrive got total knackered by virus so luckily had a spare working fine now thanks

 

[kuttus]

Turns out it was the harddrive got total knackered by virus so luckily had a spare working fine now thanks

Do you format the Hard Drive ?