File recovery problem

[Whiio]

im at step 2 in your guide where you go to internet options in internet explorer and uncheck the use proxy box, i did that and nothing changed still cant connect to internet, But im a firefox user so i thought i should do it on firefox but when i click on firefox it says that another instance is already running and to close the other one first but there is no firefox in the backround

 

[Jack]

Hi and welcome to the malwaretips.com forums!

I'm Jack and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to back up any personal files and folders before you start.
<hr />
This virus is known to compromise the Wifi driver in some cases, as a quick solution to get your Internet Connection back , I would suggest that you uninstall this driver.
If it still won't work,then use an USB stick to transfer this files on the Infected computer so that we can get some logs.
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
<ul>
<li>Close any open browsers.</li>
<li><>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em>performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</></li>
<li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. Combofix will now start scanning your computer.
4. When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Additional notes:
<ol><li> DO NOT mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li>DO NOT "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li>IF after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>
<hr />
STEP 2: Run the Complete Internet Repair utility.
<ol><li>Download <a title="External link" href="http://www.datum-forensics.com/down/comintrep.exe" rel="nofollow external" rel="nofollow">Complete Internet Repair utility</a>to your desktop</li>
<li>Unzip all the files to their own folder on the desktop</li>
<li>Within the folder double click <>CIntRep</></li>
<li>Select the following items,then press the GO button.
<ul><li>Reset Interent Protocol (TCP/IP)</li>
<li>Repair Winsock (Reset Catalog)</li>
<li>Renew Internet Connection</li>
<li>Flush DNS Resolver Cache</li>
<li>Reset Windows Firewall Configuration</li>
<li>Reset the default hosts fie</li></ul>
</li>
</ol>
<hr />

STEP 3: Run a scan with Farbar Service Scanner

<ol> <li>Download Farbar Service Scanner from the below link.
<><a title="External link" href="http://download.bleepingcomputer.com/farbar/FSS.exe" rel="external">FABAR SERVICE SCANNER</a></> <em> (This link will automatically download Farbar Service Scanner on your computer)</em></li>
<li>Run the ulity and checkmark all the boxes</li>
<li> Click on the Scan button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/09/fabar.png" /></li>
<li>Add the log that will produce in your next reply.</li></ol>
What's next?

Please post in your next reply:
1.Combofix log
2.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>

 

[Whiio]

It seems to be working fine but i cant connect to the internet

 

[Jack]

We need to use Combofix to remove some stuff from your machine.
<ol>
<li>Make sure that the copy of ComboFix that you downloaded earlier is on your Desktop but Do not run it!</li>
<li>If it is not on your Desktop, the below will not work.</li>
<li>Download and save <>CFscript.txt</>, attached below, on your Desktop.
[attachment=2497]

NOTICE: This script was written specifically for Whiio, to be use on this particular machine. Running this script on any another machine may cause damage to your operating system!</li>
<li>At this point, you MUST EXIT ALL BROWSERS before continuing, and temporarily disable your anti-virus, script blocking and any anti-malware real-time protection as they can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".</li>
<li>You should have both the<> ComboFix</> and <>CFscript.txt</> icons on your Desktop.</li>
<li>Now use your mouse to <>drag CFscript.txt on top of ComboFix as seen in the below image.</>
<img src="http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif" alt="Posted Image" /></li>
<li>Follow the prompts.</li>
<li>When it finishes, a log will be produced named <>c:\combofix.txt</></li>
<li><>Attach the new log generated by ComboFix</> to your next reply.</li>
</ol>
<>Note:</> <>DO NOT</> mouseclick combofix's window while it is running. That may cause it to stall.

Please add in your next reply:
1.Combofix log
2.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>