File Recovery
- Thread starter irritated7
- Start date
I can't boot into either of those modes. When I let it go ahead with the repair option it takes me to the screen where you choose your profile. Min isn't there. I've tried a different USB keyboard, but it did not work. I don't think my tower has a PS/2 port either.
- Jan 24, 2011
- 9,378
Well at this point,we will need to use a bootable disk to fix your computer....
What you'll need to perform this guide :
<ol>
<li>A computer with Internet access.</li>
<li>1 blank DVD or CD</li>
<li>1 DVD/CD Burner</li>
<li>Software which can create a bootable CD - http://www.imgburn.com/index.php?act=download</li>
<li>A copy of the latest Kaspersky Rescue Disc from here - http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/</li>
<li>About 1 -2 hours depending on how much data you have on C:</li>
</ol>
<h2>STEP 1: Download and create a bootable Kaspersky Rescue Disk CD</h2>
<ol>
<li><>Download the Kaspersky Rescue Disk ISO</>image from below.
<a href="http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable" rel="nofollow"><img title="Download Kaspersky resecue disk" src="http://malwaretips.com/images/removalguide/downloadnow.gif" alt="download kaspersky rescue disk" width="345" height="100" /></a></li>
<li><>Download ImgBurn</>, a software that will help us create this bootable disk.
<a href="http://www.imgburn.com/index.php?act=download" rel="nofollow"><img title="Download ImgBurn" src="http://malwaretips.com/images/removalguide/downloadnow.gif" alt="download ImgBurn" width="345" height="100" /></a></li>
<li>You can now <>insert your blank DVD/CD in your burner</>.</li>
<li><>Install ImgBurn by following the prompts</> and then start this program.</li>
<li>Click on the <>Write image file to disc</> button.
<img title="Create a bootable CD" src="http://malwaretips.com/images/removalguide/img1.png" alt="Create bootable CD step1" width="510" height="537" /></li>
<li>Under <>'Source'</> click on the <>Browse for file</> button, then browse to the location where you previously saved the Kaspersky Rescue Disk ISO file.(kav_rescue_10.iso)
<img title="Browse to the Kaspersky Rescue Disk Image" src="http://malwaretips.com/images/removalguide/img3.png" alt="Create bootable CD step2" width="512" height="171" /></li>
<li>Click on the big <>Write</> button.
<img title="Click 'Write' to create the bootable disk" src="http://malwaretips.com/images/removalguide/img4.png" alt="Create bootable CD step3" width="480" height="91" /></li>
<li>The disc creation process will now start and it will take around 5-10 minutes to complete.</li>
</ol>
<h2>STEP 2:Configure the computer to boot from CD-ROM</h2>
<ol>
<li><>Use the Delete or F2 keys, to load the BIOS menu</>.Information how to enter the BIOS menu is displayed on the screen at the start of the OS boot:
<img title="Boot into BIOS" src="http://malwaretips.com/images/removalguide/kasp1.png" alt="Boot into Bios" width="285" height="137" /></li>
<li>In your PC <>BIOS</> settings select the <>Boot menu</> and set CD/DVD-ROM as a primary boot device.
<img title="Select to boot from CD" src="http://malwaretips.com/images/removalguide/kasp2.png" alt="Boot into BIOS Step2" width="250" height="146" /></li>
<li><>Insert your Kaspersky Rescue Disk and restart your computer.</></li>
</ol>
<h2>STEP 3:Boot your computer from Kaspersky Rescue Disk</h2>
<ol>
<li>Your computer will now boot from the Kaspersky Rescue Disk,and you'll be asked to <>press any key</> to proceed with this process
<img title="Press any key" src="http://malwaretips.com/images/removalguide/kasp3.png" alt="Kaspersky Rescue Disk 1" width="450" height="337" /></li>
<li>In the start up wizard window that will open, <>select your language</> using the cursor moving keys. <>Press the ENTER</> key on the keyboard.
<img title="Select your language" src="http://malwaretips.com/images/removalguide/kasp4.png" alt="Kaspersky Rescue Disk 2" width="450" height="337" /></li>
<li>On the next screen, select <>Kaspersky Rescue Disk. Graphic Mode</> then press <>ENTER</>.
<img title="Select Graphic Mode for Kaspersky Rescue Disk" src="http://malwaretips.com/images/removalguide/kasp5.png" alt="Kaspersky Rescue Disk 3" width="450" height="337" /></li>
<li>The End User License Agreement of Kaspersky Rescue Disk will be displayed on the screen. Read carefully the agreement then <>press the C </> button on your keyboard.
<img title="Accept the End User License Agreement " src="http://malwaretips.com/images/removalguide/kasp6.png" alt="Kaspersky Rescue Disk 4" width="487" height="273" /></li>
<li>Once the actions described above have been performed, the Kasprsky operating system will start.</li>
</ol>
<h2>STEP 4:Scan your system with Kaspersky Rescue Disk</h2>
<ol>
<li>Click on the Start buttonlocated in the left bottom corner of the screen and <>select the Kaspersky Rescue Disk</> then click on <>My Update Center</> and press <>Start update</>.
<img title="Update Kaspersky Rescue Disk AV Definitions" src="http://malwaretips.com/images/removalguide/kasp8.png" alt="Kaspersky Bootable Cd scan 1" width="385" height="404" /></li>
<li>When the update process has completed, the light at the top of the window will turn green, and the databases release date will be updated.
<img title="Kaspersky Updated Definitions" src="http://malwaretips.com/images/removalguide/kasp9.png" alt="Kaspersky Bootable Cd scan 2" width="385" height="404" /></li>
<li>Click on the <>Objects Scan</> tab, then click <>Start Objects Scan</>to begin the scan.
<img title="Start a Kaspersky Rescue Disk scan" src="http://malwaretips.com/images/removalguide/kasp10.png" alt="Kaspersky Bootable Cd scan 3" width="385" height="404" /></li>
<li>If any malicious items are found, the default settings are to prompt you for action with a red popup window on the bottom right. <>Delete</> is the recommended action in most cases but we <>ly recommend </>that you try first to disinfect , and if it doesn't work chose to quarantine the infected files just to be on the safe side.
<img title="Kaspersky Rescue Disk detecting malicious objects" src="http://malwaretips.com/images/removalguide/kasp11.png" alt="Kaspersky Bootable Cd scan 5" width="262" height="345" /></li>
<li>When all detected items have been processed and removed, the light in the window will turn green and the scan will show as completed.
<img title="Kaspersky Rescue Disk After malware removal" src="http://malwaretips.com/images/removalguide/kasp12.png" alt="Kaspersky Bootable Cd scan 7" width="385" height="404" /></li>
<li>When done you can close the Kaspersky Rescue Disk window and use the Start Menu to <>Restart the computer</>.</li>
</ol>
After performing this step , please let me know how it your computer running and what problems you have.
What you'll need to perform this guide :
<ol>
<li>A computer with Internet access.</li>
<li>1 blank DVD or CD</li>
<li>1 DVD/CD Burner</li>
<li>Software which can create a bootable CD - http://www.imgburn.com/index.php?act=download</li>
<li>A copy of the latest Kaspersky Rescue Disc from here - http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/</li>
<li>About 1 -2 hours depending on how much data you have on C:</li>
</ol>
<h2>STEP 1: Download and create a bootable Kaspersky Rescue Disk CD</h2>
<ol>
<li><>Download the Kaspersky Rescue Disk ISO</>image from below.
<a href="http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable" rel="nofollow"><img title="Download Kaspersky resecue disk" src="http://malwaretips.com/images/removalguide/downloadnow.gif" alt="download kaspersky rescue disk" width="345" height="100" /></a></li>
<li><>Download ImgBurn</>, a software that will help us create this bootable disk.
<a href="http://www.imgburn.com/index.php?act=download" rel="nofollow"><img title="Download ImgBurn" src="http://malwaretips.com/images/removalguide/downloadnow.gif" alt="download ImgBurn" width="345" height="100" /></a></li>
<li>You can now <>insert your blank DVD/CD in your burner</>.</li>
<li><>Install ImgBurn by following the prompts</> and then start this program.</li>
<li>Click on the <>Write image file to disc</> button.
<img title="Create a bootable CD" src="http://malwaretips.com/images/removalguide/img1.png" alt="Create bootable CD step1" width="510" height="537" /></li>
<li>Under <>'Source'</> click on the <>Browse for file</> button, then browse to the location where you previously saved the Kaspersky Rescue Disk ISO file.(kav_rescue_10.iso)
<img title="Browse to the Kaspersky Rescue Disk Image" src="http://malwaretips.com/images/removalguide/img3.png" alt="Create bootable CD step2" width="512" height="171" /></li>
<li>Click on the big <>Write</> button.
<img title="Click 'Write' to create the bootable disk" src="http://malwaretips.com/images/removalguide/img4.png" alt="Create bootable CD step3" width="480" height="91" /></li>
<li>The disc creation process will now start and it will take around 5-10 minutes to complete.</li>
</ol>
<h2>STEP 2:Configure the computer to boot from CD-ROM</h2>
<ol>
<li><>Use the Delete or F2 keys, to load the BIOS menu</>.Information how to enter the BIOS menu is displayed on the screen at the start of the OS boot:
<img title="Boot into BIOS" src="http://malwaretips.com/images/removalguide/kasp1.png" alt="Boot into Bios" width="285" height="137" /></li>
<li>In your PC <>BIOS</> settings select the <>Boot menu</> and set CD/DVD-ROM as a primary boot device.
<img title="Select to boot from CD" src="http://malwaretips.com/images/removalguide/kasp2.png" alt="Boot into BIOS Step2" width="250" height="146" /></li>
<li><>Insert your Kaspersky Rescue Disk and restart your computer.</></li>
</ol>
<h2>STEP 3:Boot your computer from Kaspersky Rescue Disk</h2>
<ol>
<li>Your computer will now boot from the Kaspersky Rescue Disk,and you'll be asked to <>press any key</> to proceed with this process
<img title="Press any key" src="http://malwaretips.com/images/removalguide/kasp3.png" alt="Kaspersky Rescue Disk 1" width="450" height="337" /></li>
<li>In the start up wizard window that will open, <>select your language</> using the cursor moving keys. <>Press the ENTER</> key on the keyboard.
<img title="Select your language" src="http://malwaretips.com/images/removalguide/kasp4.png" alt="Kaspersky Rescue Disk 2" width="450" height="337" /></li>
<li>On the next screen, select <>Kaspersky Rescue Disk. Graphic Mode</> then press <>ENTER</>.
<img title="Select Graphic Mode for Kaspersky Rescue Disk" src="http://malwaretips.com/images/removalguide/kasp5.png" alt="Kaspersky Rescue Disk 3" width="450" height="337" /></li>
<li>The End User License Agreement of Kaspersky Rescue Disk will be displayed on the screen. Read carefully the agreement then <>press the C </> button on your keyboard.
<img title="Accept the End User License Agreement " src="http://malwaretips.com/images/removalguide/kasp6.png" alt="Kaspersky Rescue Disk 4" width="487" height="273" /></li>
<li>Once the actions described above have been performed, the Kasprsky operating system will start.</li>
</ol>
<h2>STEP 4:Scan your system with Kaspersky Rescue Disk</h2>
<ol>
<li>Click on the Start buttonlocated in the left bottom corner of the screen and <>select the Kaspersky Rescue Disk</> then click on <>My Update Center</> and press <>Start update</>.
<img title="Update Kaspersky Rescue Disk AV Definitions" src="http://malwaretips.com/images/removalguide/kasp8.png" alt="Kaspersky Bootable Cd scan 1" width="385" height="404" /></li>
<li>When the update process has completed, the light at the top of the window will turn green, and the databases release date will be updated.
<img title="Kaspersky Updated Definitions" src="http://malwaretips.com/images/removalguide/kasp9.png" alt="Kaspersky Bootable Cd scan 2" width="385" height="404" /></li>
<li>Click on the <>Objects Scan</> tab, then click <>Start Objects Scan</>to begin the scan.
<img title="Start a Kaspersky Rescue Disk scan" src="http://malwaretips.com/images/removalguide/kasp10.png" alt="Kaspersky Bootable Cd scan 3" width="385" height="404" /></li>
<li>If any malicious items are found, the default settings are to prompt you for action with a red popup window on the bottom right. <>Delete</> is the recommended action in most cases but we <>ly recommend </>that you try first to disinfect , and if it doesn't work chose to quarantine the infected files just to be on the safe side.
<img title="Kaspersky Rescue Disk detecting malicious objects" src="http://malwaretips.com/images/removalguide/kasp11.png" alt="Kaspersky Bootable Cd scan 5" width="262" height="345" /></li>
<li>When all detected items have been processed and removed, the light in the window will turn green and the scan will show as completed.
<img title="Kaspersky Rescue Disk After malware removal" src="http://malwaretips.com/images/removalguide/kasp12.png" alt="Kaspersky Bootable Cd scan 7" width="385" height="404" /></li>
<li>When done you can close the Kaspersky Rescue Disk window and use the Start Menu to <>Restart the computer</>.</li>
</ol>
After performing this step , please let me know how it your computer running and what problems you have.
Last edited:
My keyboard will be the death of me. While the computer is booting, it says to press F2 to enter setup. No matter how hard I try, or how long I press, it will not go to the setup screen. Beginning to think my computer is completely trashed now.
I have a Dell and when that logo appears, it says in the upper corner to press F2 for setup. It will not let me into it been by spamming the F2 key. The weird thing is, I can get into F8 screen with no problems. Technology is going to drive me insane.
- Jan 24, 2011
- 9,378
Can you try to go to the System Recovery Options and follow this steps??
<ul><li>Download Farbar Recovery Scan Tool from the below link:
For x32 (x86) bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a flash drive.
For x64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a flash drive.</li>
<li>Plug the flashdrive into the infected PC.</li>
<li>Enter <>System Recovery Options</>.</li>
<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>
<>To enter System Recovery Options by using Windows installation disc:</>
<ul>
<li>Insert the installation disc.</li>
<li>Restart your computer.</li>
<li>If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.</li>
<li>Click <>Repair your computer</>.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account and click <>Next</>.</li>
</ul>
<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <>Command Prompt</></li>
<li>In the command window type in <>notepad</> and press <>Enter</>.</li>
<li>The notepad opens. Under File menu select <>Open</>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <><span style="color: #ff0000;">e</span>:\frst.exe</> (for x64 bit version type <><span style="color: #ff0000;">e</span>:\frst64</>) and press <>Enter</>
<>Note:</><span style="color: #ff0000;"> Replace letter <>e</> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <>Yes</> to disclaimer.</li>
<li>Press <>Scan</> button.</li>
<li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close out this message, then type the following into the search box:
<>services.exe</></li>
<li>Now press the <>Search</> button</li>
<li>When the search is complete, search.txt will also be written to your USB</li>
<li>Type <>exit</> and reboot the computer normally</li>
<li>Please copy and paste both logs in your reply.(FRST.txt and Search.txt)</li></li>
</ol>
</ul>
<ul><li>Download Farbar Recovery Scan Tool from the below link:
For x32 (x86) bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a flash drive.
For x64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a flash drive.</li>
<li>Plug the flashdrive into the infected PC.</li>
<li>Enter <>System Recovery Options</>.</li>
<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>
<>To enter System Recovery Options by using Windows installation disc:</>
<ul>
<li>Insert the installation disc.</li>
<li>Restart your computer.</li>
<li>If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.</li>
<li>Click <>Repair your computer</>.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account and click <>Next</>.</li>
</ul>
<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <>Command Prompt</></li>
<li>In the command window type in <>notepad</> and press <>Enter</>.</li>
<li>The notepad opens. Under File menu select <>Open</>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <><span style="color: #ff0000;">e</span>:\frst.exe</> (for x64 bit version type <><span style="color: #ff0000;">e</span>:\frst64</>) and press <>Enter</>
<>Note:</><span style="color: #ff0000;"> Replace letter <>e</> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <>Yes</> to disclaimer.</li>
<li>Press <>Scan</> button.</li>
<li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close out this message, then type the following into the search box:
<>services.exe</></li>
<li>Now press the <>Search</> button</li>
<li>When the search is complete, search.txt will also be written to your USB</li>
<li>Type <>exit</> and reboot the computer normally</li>
<li>Please copy and paste both logs in your reply.(FRST.txt and Search.txt)</li></li>
</ol>
</ul>
Last edited:
My arrow keys will not work when I get to the F8 screen. I've been at my computer for 30 minutes to trying to get them to work.
- Jan 24, 2011
- 9,378
Have you tried another USB port?You don't have a PS/2 port right?
Another thing you can do is to check your BIOS settings (but this is a long shot.. )..Turn on your computer and press the Delete key to enter the BIOS. Go to the Integrated Peripherals menu and make sure both Onboard USB Controller and USB Keyboard Support are enabled. Also try Legacy USB Support if that option appears. Exit the BIOS, saving your changes and try to see if it work.
IF you still can't properly use your keyboard than I think that a system restore is you best option here (Please note that you'll lose all your personal files)... - http://malwaretips.com/Thread-How-to-access-Dell-System-Recovery-Partition-Hotkey-Instructions
Another alternative is just to bring the computer to a repair shop
Another thing you can do is to check your BIOS settings (but this is a long shot.. )..Turn on your computer and press the Delete key to enter the BIOS. Go to the Integrated Peripherals menu and make sure both Onboard USB Controller and USB Keyboard Support are enabled. Also try Legacy USB Support if that option appears. Exit the BIOS, saving your changes and try to see if it work.
IF you still can't properly use your keyboard than I think that a system restore is you best option here (Please note that you'll lose all your personal files)... - http://malwaretips.com/Thread-How-to-access-Dell-System-Recovery-Partition-Hotkey-Instructions
Another alternative is just to bring the computer to a repair shop
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