FRST log attached - whats wrong with my computer?

Discussion in 'Malware Removal Assistance For Windows' started by ECS Craig, Aug 23, 2017.

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  1. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    Last couple of months - keeps rebooting with updates and my Windows Defender keep starting and stopping. Is it a virus maybe?
    Current issues and symptoms:
    My computer keeps rebooting during the day with updates and my Windows Defender keep starting and stopping. Is it a virus maybe?
    Steps taken in order to remove the infection:
    I bought Mcafee but uninstalled it because it doesn't seem to be woring.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    Please help!
    For the last couple of months my computer keeps rebooting (saying it has to finish updates) and my Windows Defender keep starting and stopping. Is it a virus maybe?
     
  2. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    Here are the log files.
     

    Attached Files:

  3. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,444
    2,634
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG] Fix with AdwCleaner

    Please download AdwCleaner by Xplode and save the file to your Desktop.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
    • Accept the Terms of use.
    • Wait until the database is updated.
    • Click Scan.
    • When finished, please click Clean.
    • Your PC should reboot now.
    • After reboot, logfile will be opened. Copy its content into your next reply.

    Note: Reports will be saved in your system partition, usually at C:\Adwcleaner



    Check Disk
    • Press the [​IMG] on your keyboard. Type cmd and right click >> Run as Administrator.
    • Copy/Enter the command below and press Enter:
    • Code:
      chkdsk C: /r
    • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
    • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
    Check Disk report:
    • Press the [​IMG] + R on your keyboard at the same time. Type eventvwr and click OK.
    • In the left panel, expand Windows Logs and then click on Application.
    • Now, on the right side, click on Filter Current Log.
    • Under Event Sources, check only Wininit and click OK.
    • Now you'll be presented with one or multiple Wininit logs.
    • Click on an entry corresponding to the date and time of the disk check.
    • On the top main menu, click Action > Copy > Copy Details as Text.
    • Paste the contents into your next reply.
     
  4. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    Here is the adwcleaner log. It looks like it deleted mypcbackup which I used without any problems for years, but that is ok.

    check disk log coming next.
     

    Attached Files:

  5. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    chkdsk is still on 10%. Should I let it keep running?
     
  6. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,444
    2,634
    Malware Removal, Gaming
    Windows 7
    ESET
    It is a known bug with Windows 10. You can abort it. MyPC Backup is potentially unwanted software, that is why it got deleted.

    How is the situation now?
     
  7. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    Stuck on 10% but thought I would wait for you.
     
  8. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,444
    2,634
    Malware Removal, Gaming
    Windows 7
    ESET
    You can reboot your PC.
     
  9. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    OK I rebooted.
     
  10. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,444
    2,634
    Malware Removal, Gaming
    Windows 7
    ESET
    Can you check if Windows is offering Windows Update now?
     
  11. ECS Craig

    ECS Craig Level 1

    Aug 11, 2015
    12
    4
    Denver
    Yes Windows Update seems to still be working fine. My Windows defender keeps turning on and off and my computer has rebooted three times today. I don't know what the problem is!
     
  12. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,444
    2,634
    Malware Removal, Gaming
    Windows 7
    ESET
    There is something wrong, let's find out:

    Download WhoCrashed from here:
    http://www.resplendence.com/download/whocrashedSetup.exe

    This program will try to verify the analysis, which is the cause of driver error.
    Note: This program requires installation.



    Double-click to start the installation, and click Next .
    • Check I accept the agreement and then the Next .
      The program install to that location, and under that name by the program you offer.
    • Click Next and in the next window, click Next
    • Check Create a Desktop Icon and then click Next and then Install .



      After you've installed WhoCrashed program, run it.

      Note: If you get message that it look like this:

      [​IMG]

      Click Download the requested file from the Microsoft site now and wait for the process to
      download additional files and installation is complete.





      >> When the program starts, click Analyze .
      When scanning is done,click OK .
    • Right-click on the area of the page with the report and select Select All, .
    • Right-click on the area of the page with the report and select copy
    • Open a new Notepad and select past to copy the contents of the logo in the notepad.
    Now you can close the program.

    Please attach here notepad with that logreport.
     
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