FS malware removal assistance

[Franklin Sternberg]

I have performed the removal programmes listed in your site, in the order leisted with no success. Run the programmes for 4 times.

 

[TwinHeadedEagle]

Hello,

You're missing FRST reports.

 

[Franklin Sternberg]

I have not run the FRST scan, so I do not have the reports. How do I perform the running? Please bear inmind that I am not a computer knowledgeable person

 

[TwinHeadedEagle]

Sorry.


Preparation Guide Before Requesting Malware Removal Help

 

[Franklin Sternberg]

The FRST file is attached

 

[TwinHeadedEagle]

You're missing Addition.txt report.

 

[Franklin Sternberg]

SOrry - here it is!

 

[TwinHeadedEagle]

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