Solved Go Save Chrome extension keeps retruning

[Mace]

I was wondering if I could get some assistance with this please..

As with a couple of others I can't seem to remove Go Save permanently as it keeps returning as a Chrome extension

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

You're missing Addition.txt report.

 

[Mace]

Sorry, my mistake.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

 

[Mace]

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 23-09-2014
Ran by User at 2014-09-24 09:03:17 Run:1
Running from C:\Users\User\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
emptytemp:
closeprocesses:
AlternateDataStreams: C:\Users\User\Desktop\ICR Specie 1.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\User\Desktop\ICR Specie 1.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
AlternateDataStreams: C:\Users\User\Desktop\ICR Specie 2.jpeg.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\User\Desktop\ICR Specie 2.jpeg.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
HKU\S-1-5-21-160737971-826714552-99421468-1000\...\MountPoints2: {8a8aa9b8-fcb1-11e3-ad92-94de8051fc16} - I:\Startme.exe
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nab.com.au/
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://ninemsn.com.au/?ocid=iehp
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xB2F120F10C72CE01
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-au
CHR Extension: (GoSavee) - C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\libnnhcjnneacolcaboopclimgobmcla [2014-09-17]
CHR Extension: (GoSavee) - C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\libnnhcjnneacolcaboopclimgobmcla\2.0 [2014-09-17]
S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\User\AppData\Local\Comodo
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Torch
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Google
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Comodo
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Chromatic Browser
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\HomeGroupUser$
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Guest\AppData\Local\Torch
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Guest\AppData\Local\Google
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Guest\AppData\Local\Comodo
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Guest\AppData\Local\Chromatic Browser
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Guest
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Torch
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Google
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Comodo
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Chromatic Browser
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\Users\Administrator
2014-09-17 09:21 - 2014-09-17 09:21 - 00000000 ____D () C:\ProgramData\b74dce3aff54b6c0

*****************

Processes closed successfully.
C:\Users\User\Desktop\ICR Specie 1.jpeg => ":3or4kl4x13tuuug3Byamue2s4b" ADS removed successfully.
C:\Users\User\Desktop\ICR Specie 1.jpeg => ":{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}" ADS removed successfully.
C:\Users\User\Desktop\ICR Specie 2.jpeg.jpeg => ":3or4kl4x13tuuug3Byamue2s4b" ADS removed successfully.
C:\Users\User\Desktop\ICR Specie 2.jpeg.jpeg => ":{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}" ADS removed successfully.
"HKU\S-1-5-21-160737971-826714552-99421468-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{8a8aa9b8-fcb1-11e3-ad92-94de8051fc16}" => Key deleted successfully.
"HKCR\CLSID\{8a8aa9b8-fcb1-11e3-ad92-94de8051fc16}" => Key not found.
C:\Windows\system32\GroupPolicy\Machine => Moved successfully.
C:\Windows\system32\GroupPolicy\GPT.ini => Moved successfully.
HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page => Value was restored successfully.
HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page Redirect Cache => value deleted successfully.
HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page Redirect Cache_TIMESTAMP => value deleted successfully.
HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page Redirect Cache AcceptLangs => value deleted successfully.
C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\libnnhcjnneacolcaboopclimgobmcla => Moved successfully.
C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\libnnhcjnneacolcaboopclimgobmcla\2.0 directory not found.
gupdate => Service deleted successfully.
gupdatem => Service deleted successfully.
C:\Users\User\AppData\Local\Comodo => Moved successfully.
C:\Users\HomeGroupUser$\AppData\Local\Torch => Moved successfully.
C:\Users\HomeGroupUser$\AppData\Local\Google => Moved successfully.
C:\Users\HomeGroupUser$\AppData\Local\Comodo => Moved successfully.
C:\Users\HomeGroupUser$\AppData\Local\Chromatic Browser => Moved successfully.
C:\Users\HomeGroupUser$ => Moved successfully.
C:\Users\Guest\AppData\Local\Torch => Moved successfully.
C:\Users\Guest\AppData\Local\Google => Moved successfully.
C:\Users\Guest\AppData\Local\Comodo => Moved successfully.
C:\Users\Guest\AppData\Local\Chromatic Browser => Moved successfully.
C:\Users\Guest => Moved successfully.
C:\Users\Administrator\AppData\Local\Torch => Moved successfully.
C:\Users\Administrator\AppData\Local\Google => Moved successfully.
C:\Users\Administrator\AppData\Local\Comodo => Moved successfully.
C:\Users\Administrator\AppData\Local\Chromatic Browser => Moved successfully.
C:\Users\Administrator => Moved successfully.
C:\ProgramData\b74dce3aff54b6c0 => Moved successfully.
EmptyTemp: => Removed 5.3 GB temporary data.


The system needed a reboot.

==== End of Fixlog ====




# AdwCleaner v3.310 - Report created 24/09/2014 at 08:52:08
# Updated 12/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : User - USER-PC
# Running from : C:\Users\User\Desktop\adwcleaner_3.310.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17280


-\\ Google Chrome v37.0.2062.120

[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1445 octets] - [21/09/2014 16:18:02]
AdwCleaner[R1].txt - [926 octets] - [21/09/2014 18:16:40]
AdwCleaner[R2].txt - [985 octets] - [21/09/2014 18:23:23]
AdwCleaner[R3].txt - [1099 octets] - [24/09/2014 08:50:45]
AdwCleaner[S0].txt - [1245 octets] - [21/09/2014 17:11:27]
AdwCleaner[S1].txt - [1045 octets] - [21/09/2014 18:24:17]
AdwCleaner[S2].txt - [1021 octets] - [24/09/2014 08:52:08]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1081 octets] ##########

 

[Mace]

I ran the Adw cleaner first as the other appeared to hang.

I hope that is not an issue?

 

[TwinHeadedEagle]

Not at all

How is your PC now?

 

[Mace]

All better.

Thankyou very much..


I will buy you a beer..

 

[Mace]

Hoist a jar for me..

 

[TwinHeadedEagle]

Thanks


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Mace]

Thankyou and hope the money came thru..

I'll follow the above ..

 

[TwinHeadedEagle]

Yes, donation came thru

Thanks

 

[TwinHeadedEagle]

Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

Other members who need assistance please start your own topic in a new thread. Thanks!