countydown

New Member
Hi everyone. I have a virus and can't get it removed, started a few weeks ago. When I try to search on google chrome my search is hijacked with a different page, with adds, then freezes. I have tried many things such as emisoft emergency kit, Adw cleaner, k9 PC fixer, malwarebytes, sophos virus removal, but nothing has worked so far. Advice would be very much appreciated. Thank you
 

argus

Former MalwareTips Staff
Running from C:\Users\Glenn\Downloads

Additional log look in download folder.
 

argus

Former MalwareTips Staff
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • QuickShare
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.




Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.




Uninstall Chrome

Chrome installation is altered by malware. Reinstall is needed.

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.


Download new chrome

https://www.google.com/intl/en/chrome/browser/desktop/
 

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