Infection date and initial symptoms
Gradually getting slower over the last 2-3 months. Accidentally downloaded Reimage and since then Google won't load.
Current issues and symptoms
I can only access the internet in safe mode and even then it runs very slowly. The physical memory runs from 86-99% but drops to 16% without being on the internet. Chrome.exe*32 has 5 programmes running, one of which is using over 1,000,000 of memory.
Steps taken in order to remove the infection
Have used Malwarebytes anti-Malware, Avast, Microsoft Security essentials, Eset and TDSS killer.


New Member
All done. I'm getting a message that my printer has been temporarily disabled.
What would you like me to do now?


Removal Expert
Staff member
Check for Updates. If it still shows this message, then leave it Disabled, because it is probably disabled.


New Member
My problem hasn't gone away, it's the same on IE now and I have to keep restarting.

If you say it is clean then perhaps it's a different problem?

Thanks for all your help - looks like it's a new laptop after all.