Hackers fooled Cognizant help desk, says Clorox in $380M cyberattack lawsuit

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Clorox is suing IT giant Cognizant for gross negligence, alleging it enabled a massive August 2023 cyberattack by resetting an employee's password for a hacker without first verifying their identity.

The incident was first made public in September 2023, reportedly carried out by hackers associated with Scattered Spider, who utilized a social engineering attack to breach the company.

The lawsuit says Cognizant provided IT services to Clorox, including service desk support and identity management, which was the point of compromise that led to a devastating and costly cyberattack for the company.

Clorox is a major consumer goods company, best known for household cleaning products, bleach, disinfectants, and personal care items. Cognizant is a global IT services and consulting company, providing cloud services, software development, and cybersecurity.

According to the complaint, from 2013 to 2023, Cognizant was contracted by Clorox to handle its IT operations.
 
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