Solved Had to remove chrome

[Paul Staz]

Hello again,
Sorry for the repeat post. I am new here. Can you give me some guidance to my malware issue. Surfing the web is a major issue. As I stated before, internet explorer will redirect me to sites no associated with the content I was looking at. PC performance has slowed, and I now need to reboot frequently.
Thanks again,
-Paul

 

[argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Update for Zip Extractor

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

 

[Paul Staz]

Argus,
Thanks in advance. I did as you asked, and I have attached the 2 files. When I ran Farber, it did its scan. I then selected Fix, but there was no log for it to fix. I did it twice, to no avail.
please advise.

 

[argus]

Download Fixlist.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Your location is > Running from E:\

 

[Paul Staz]

I had it on both, but I did get them to run, and did the fix. Thanks!

 

[argus]

Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

[Paul Staz]

no malware was detected. I think I'm good?

 

[argus]

I think I'm good?

Yup.

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[Paul Staz]

Argus,
I believe we are done! Thank you so much.
-Paul

 

[Paul Staz]

Argus,
I think we still have some work to do. I was searching the local town assessors office database, and I clicked on a property, and I was redirected to a website that sold knotty pine furniture? if I click the back button, it brings me back to the assessors office, then if I click the property again, it goes to where it is supposed to. I think something is still brewing here...
your thoughts?

 

[argus]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Paul Staz]

Here ya go.
Thanks

 

[argus]

Do you know what is this ?

20-20 3D Viewer for IKEA > extension in Chrome

 

[Paul Staz]

Something from their site when I was laying out a kitchen...long time ago. do not need

 

[argus]

Re-run zoek and run this script:

pfhldcakmgpmglboaclpfdedehjblalp;chr
nmgnihglilniboicepgjclfiageofdfj;chr
createsrpoint;
emptyfolderscheck;delete
FFdefaults;
chrdefaults;
emptyalltemp;
autoclean;
emptyclsid;
ipconfig /flushdns;b

 

[Paul Staz]

Here is the file,
Thanks!

 

[Paul Staz]

After we get this fixed, what browser should I use? I am tired of IE

 

[argus]

How is the situation now?

 

[argus]

Uninstall Chrome

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.


Click Start, copy %localappdata% click Local and remove folder Google

Install new Chrome.

 

[Paul Staz]

I would say much faster, but my only concern is that there is a pause. Meaning, when I start typing a web address in the top left. it will just stop. So I will get as far as www.goo (for Google), then nothing. I have to click my mouse twice or something to wake it up. Also, I will scroll down on a site, and it will freeze up again. This does not happen with other programs, only when I am on the web. Should I install Chrome, and see what that does?