Advice Request Heimdal license and reinstall OS

[Thales]

Found this and because I regularly update my OS and try new things I will have to contact the support often.
What is your experience with this thing, do they response quickly?

"You need to contact our support team and they will remove the old/unused device from the database so you can activate the license again on the newly installed OS or computer. To do this, send an email at support@heimdalsecurity.com "

 

[ForgottenSeer 823865]

They should do like others, offer a portal where users can login and do it themselves.

 

[upnorth]

do they response quickly?

Personal I never been in contact with a company/vendor that response/reply on emails as fast as they do. That in itself always been very impressive IMO.

How well they actually in the end will be able to help you, that's something else.

 

[Divine_Barakah]

Their customer service is very nice and one of the fastest. I contact them and they respond withing one hour. I have contacted them regarding the right-scan issue but they are still investigating the issue. Regarding license activation, I believe they will help you in no time.