help ADS TO BROWSE

[mamabrumble59]

please help I have followed the malware suggestions and found nothing in my browser to erase yet there are pop ups everywhere for ads that pop up every time I scroll across ahighlighted word and all kinds of regular adds on every website this just started today and the only thing I downloaded were updates to adblocker.I use firefox. on a viao desktop windows 7 I AM DESPERATE!

 

[jamescv7]

Welcome to MalwareTips.

In your case since you've posted here, just wait from the to help from its problem.

+ Add some logs that could easily solved from the tools used to attempted removed it.

 

[mamabrumble59]

sorry I missed ladeyelain's and although I followed all the steps she did I did not download anything that I can associate this with. all I have to do is is have my curser travel over a key word and I have pop ups again this is crazy. I have excellent malware adware virus protection.

 

[mamabrumble59]

I think I got it , it may have gotten in on a adobe flash update. My computer did a reboot but would not execute the boot and ran an internal scan. which eventually did a restore to just before the update.However, I still have the problem. Should I restore further?

 

[mamabrumble59]

I got it last night at 857pm Java script made changes on my computer? I disabled Java script?

 

[Fiery]

Hi and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
• Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>

Download OTL by Old Timer from here and save it to your Desktop.

• Double click on OTL.exe to run it.
• Click the Scan All Users checkbox.
• Check the boxes beside LOP Check and Purity Check
• Click on Run Scan at the top left hand corner.
• When done, two Notepad files will open.
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
• Please attach the contents of these 2 Notepad files in your next reply.

If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072