Help for COM Surrogate

[Monique]

hello,
i am monique and i have (i think) a trojan called COM SURROGATE.
can you help me to clean my pc?
thank you for patience!

monique

 

[TwinHeadedEagle]

Hello,

COM Surrogate isn't malware and your computer isn't infected.


Download WhoCrashed from here:
http://www.resplendence.com/download/whocrashedSetup.exe

[size=x-small]This program will try to verify the analysis, which is the cause of driver error.
Note: This program requires installation.[/size]


Double-click to start the installation, and click Next .

• Check I accept the agreement and then the Next .
  [size=x-small]The program install to that location, and under that name by the program you offer.[/size]
• Click Next and in the next window, click Next
• Check Create a Desktop Icon and then click Next and then Install .
  
  
  
  After you've installed WhoCrashed program, run it.
  
  [size=x-small] Note: If you get message that it look like this:[/size]
  
  
  
  [size=x-small]Click Download the requested file from the Microsoft site now and wait for the process to
  download additional files and installation is complete.[/size]
  
  
  
  
  >> When the program starts, click Analyze .
  [size=x-small]When scanning is done,click OK . [/size]
  
• Right-click on the area of the page with the report and select Select All, .
• Right-click on the area of the page with the report and select copy
• Open a new Notepad and select past to copy the contents of the logo in the notepad.

Now you can close the program.

Please attach here notepad with that logreport.

 

[Monique]

sorry for my ignorance...i've read it on a search on the net. I've learned Something

here is the log.

 

[Monique]

did you think that my system is compromised in any way?

 

[TwinHeadedEagle]

Nope, I see your Graphic card driver was failing and that's all.

Let's make a few more checks:


Check Disk

• Press the
  
  on your keyboard. Type cmd and right click >> Run as Administrator.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the
  
  + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

Temperature Check

• Please download Speccy to your Desktop.
• Unpack archive and start Speccy64.
• Wait a few seconds until it finishes checking and then make a screen shot of the Speccy window.
• Upload the image in your next reply.