Solved Help me with COM Surrogate and many Pop-ups

[André Carvalho]

Hello, sorry for my bad English, I'm Portuguese!

So, a week ago I was getting a bunch of pop-ups on Google Chrome what was not normal, after that, I saw two COM Surrogate but I thought it was normal, after like three days I start to get worried about the pop-ups and I remembered the two COM Surrogate in the task manager, searched on the internet and I saw that it is a Trojan malware located in the System32.

I tried some stuff but nothing did work.

Could you please help me?
Thanks!

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[André Carvalho]

Thanks for you attention,

So, I scan it, and reboot the computer manually, the two COM Surrogate still appears on the task manager.

With this message I'm sending the report.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[André Carvalho]

Did every thing you ask.

Thanks!

 

[TwinHeadedEagle]

Please uninstall:
Ace Stream Media 3.1.1 (HKU\S-1-5-21-3177934694-2850468457-1311466747-1001\...\AceStream) (Version: 3.1.1 - Ace Stream Media) <==== ATTENTION

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[André Carvalho]

I did uninstall the program and every thing you ask.

The fixlog is attached to this reply.

I really appreciate your time helping me and others with the cyber problems!

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[André Carvalho]

The two COM Surrogate still appears on the task manager and I still have pop-ups but it is in a less rate.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[André Carvalho]

Here you go!

 

[TwinHeadedEagle]

Your computer isn't infected.

 

[André Carvalho]

Do I just ignore it?

 

[TwinHeadedEagle]

You can download Process Explorer and then make a ScreenShot so I can see that process.

Process Explorer

 

[André Carvalho]

So, whenever I open the Process Explorer the two COM Surrogate disappears from the task manager. I don't know what it does, but I think its the cause of the pop-ups that I'm still getting on Google Chrome

 

[TwinHeadedEagle]

Can you please do what I suggested?

 

[André Carvalho]

I took a screenshot with Gyazo if thats not a problem.

1º - Gyazo - 005261d96db98616256a04872754e230.png
2º - Gyazo - f82201abe0acf2ee9ed5985d29e03889.png

 

[TwinHeadedEagle]

I see nothing bad here.