Solved Help me with COM Surrogate and many Pop-ups

A

André Carvalho

New Member
Thread author
Apr 7, 2017
9
0
2
Portugal
Hello, sorry for my bad English, I'm Portuguese! :D

So, a week ago I was getting a bunch of pop-ups on Google Chrome what was not normal, after that, I saw two COM Surrogate but I thought it was normal, after like three days I start to get worried about the pop-ups and I remembered the two COM Surrogate in the task manager, searched on the internet and I saw that it is a Trojan malware located in the System32.

I tried some stuff but nothing did work.

Could you please help me?
Thanks!
 

Attachments

Hello,


Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​
  • Open Zemana AntiMalware again.
  • Click on
    4zu6vb.jpg
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.
 
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 
Please uninstall:
Ace Stream Media 3.1.1 (HKU\S-1-5-21-3177934694-2850468457-1311466747-1001\...\AceStream) (Version: 3.1.1 - Ace Stream Media) <==== ATTENTION


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

I did uninstall the program and every thing you ask.

The fixlog is attached to this reply.

I really appreciate your time helping me and others with the cyber problems! :D
 

Attachments

FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 
So, whenever I open the Process Explorer the two COM Surrogate disappears from the task manager. I don't know what it does, but I think its the cause of the pop-ups that I'm still getting on Google Chrome
 

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