Help please I have two computers that I am having issues with one No Internet and one lagging

Windows Malware Removal Help & Support
11 Replies 2,335 Views
K

Kcothran23

New Member
I have included alot of information above. I really dont know what else to include here. If you need any other information please let me know. I know that this is a complex issue. While I might not be an expert I do know a little about computers I just need some guidence. This computer is a second hand and I don not know what some of the programs are I should have everything I need saved and wouldnt mind removing all but programs that are necessary to run.
While I will not be attaching the FRST scan log this time I did down load it and put it on a USB. If I run it on the infected computer then save the results on the USB then upload the results on another computer that may not be infected will I be putting the other non-infected computer at risk?
 
Hello,


They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.[/*]
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.[/*]
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.[/*]
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.[/*]
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.[/*]
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.[/*]
  • Note that we may live in totally different time zones, what may cause some delays between answers.[/*]
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.[/*]
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.[/*]
:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!



[img=[url]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif][/url] Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Upload FRST reports here.
 
When I download and run the FRST on the infected computer then save the results on the USB then upload the results on another computer that may not be infected will I be putting the other non-infected computer at risk?
 
I would but I can not access the internet on that computer. I kind of dont really have a choice though so I guess I will just hope for the best.
 
How long does it typically take to figure out the next steps I'm just trying to figure out if I should stay on stand by or not if its going to be awhile
 
remove%20outdated.jpg
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • hosts
  • Sendori
  • Software Version Updater
  • Unitech LLC toolbar
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.




FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.





adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 

Attachments

Recently browsing

Members who viewed this thread in the last 5 minutes

You may also like...

Back
Top