HELP Single Mama with homework frustration Cannot use sites needing Flash

[PeeLee]

It just feels as if there is a virus etc on this device - Shows a exe.*32 in programs list - On sites such as Glogster for homework it always states to upgrade Flash but it never works after up dating - on all three browser programs as listed below - or after deleting from PC and reinstalling - At times other websites with any browser Explorer, Chrome or Firefox will flash or blink non stop but never open - My daughter is 10 and has a bad habit of downloading the latest game etc... I am positive there are numerous issues with this device due to those programs and sites however I have been unable to fix anything myself to date. This is the only PC in the house we use for everything including streaming Netflix due to our limited budget. My main concern is she has been unable to use Glogster to complete a massive homework assignment this week. It also has Bing which I have also been unable to remove.... HELP. Single Mama with homework frustration....
Tried to upload a copy of the print screen for the Glogster page but file too big
Glogster worked about 1 to 1.5 weeks ago..

 

[argus]

Helllo,

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

=====================================






Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[PeeLee]

Thank you! Completing all now as requested )

 

[PeeLee]

Now I use Farbar correct?

 

[argus]

I need logs.

 

[argus]

Farbar log

 

[argus]

Now I use Farbar correct?

Yes.

 

[PeeLee]

link doesn't work for Farbar

 

[argus]

Farbar is to desktop.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[PeeLee]

Im doing something wrong already lol...

 

[PeeLee]

Phew.. I think I did it..

 

[argus]

How is the situation now?

 

[PeeLee]

I was going to send a screen shot in the beginning of this too but forgot...

 

[PeeLee]

still cannot use flash...

 

[argus]

This is a legitimate file, gadget.

 

[PeeLee]

*32 is legit?

 

[argus]

Uninstall flash and install again
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

[PeeLee]

and no go... Thanks for helping... I guess two other students are having the same issue in her class.. But I used a friends laptop last night so she could work on her project and it worked beautifully... also does at work for me... and at Kiwi's school

 

[argus]

dektop gadget

 

[argus]

Uninstall flash and install again
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Is everything ok now?