How to remotely remove malware?

[LukeNukesEm]

My cousin has some malware on her computer, she's not very tech savvy and lives far away. Can I just connect to her computer with team viewer and just use a rescue tool?

 

[roger_m]

Yes she can. I do that from time to time. I usually run scans with Zemana, AdwCleaner, Malwarebytes and occasionally HitmanPro too. If they are using an expired an antivirus, I will uninstall it and install a replacement.

 

[Wave]

It depends on the infection, sometimes it's not always that simple... She could always join the forum and make a thread over in the Malware Removal Assistance area, where she can provide the system logs and get some custom scripts to clean her system by a malware removal expert on the forum: Malware Removal Assistance

That would be more reliable than you connecting and just running a couple scans.

 

[Evjl's Rain]

I did it very frequently. Use teamviewer to connect and perform some scans
I'm 9000km away from my home

 

[roger_m]

It depends on the infection, sometimes it's not always that simple...

In a very heavily infected computer it may not be an option. But, I have cleaned plenty of computers that way, and it's basically the same as what I do when I am working directly on a customers computer or if one of my computers becomes infected. It's just makes things easier being able to to do it locally instead of over TeamViewer.

 

[jamescv7]

Why not? Always be practical, use any tools that can visualize the problem on a system rather engage in heavy phone conversation.

Just make sure that you have decent internet connection.