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Software Troubleshooting
I can't refresh system to default settings with keeping personal data files
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<blockquote data-quote="DardiM" data-source="post: 617643" data-attributes="member: 52613"><p>What AV do you use ?</p><p>I am asking this, because some settings on some AV suites can make the same error message occurs (they protect some files, and without disabling some options, it makes the restoration fail). In this case : disabling the option (that protects system files) before the restoration should resolve the problem.</p><p><span style="color: #336600"><u>An example :</u></span></p><p><span style="color: #336600">when I began to use Kaspersky, several years ago : I tried to use the restoration tool from Windows, and it seemed to make its job. The PC rebooted, and after :</span></p><p> <span style="color: #336600">=> the same error you described occurred and nothing was restored.</span></p><p><span style="color: #336600">I then looked at the settings on kaspersky, and disabled the option that was blocking the system files change :</span></p><p> <span style="color: #336600">=> after that, I ran again the restoration process and this time all went well.</span></p></blockquote><p></p>
[QUOTE="DardiM, post: 617643, member: 52613"] What AV do you use ? I am asking this, because some settings on some AV suites can make the same error message occurs (they protect some files, and without disabling some options, it makes the restoration fail). In this case : disabling the option (that protects system files) before the restoration should resolve the problem. [COLOR=#336600][U]An example :[/U] when I began to use Kaspersky, several years ago : I tried to use the restoration tool from Windows, and it seemed to make its job. The PC rebooted, and after : => the same error you described occurred and nothing was restored. I then looked at the settings on kaspersky, and disabled the option that was blocking the system files change : => after that, I ran again the restoration process and this time all went well.[/COLOR] [/QUOTE]
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