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Windows Malware Removal Help & Support
I can't remove "Savings Wizard" of chrome
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<blockquote data-quote="kuttus" data-source="post: 162985" data-attributes="member: 2676"><p><span style="font-size: 18px"><u><strong>STEP 1: Run a scan with Junkware Removal Tool</strong></u></span></p><p></p><p>Please download <strong>Junkware Removal Tool</strong> to your desktop from <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Turn off your antivirus software now to avoid potential conflicts</li> <li data-xf-list-type="ul">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ul">The tool will open and start scanning your system</li> <li data-xf-list-type="ul">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ul">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ul">Post the contents of JRT.txt into your next reply</li> </ul><p></p><hr /><p></p><p></p><p></p><p><span style="font-size: 15px"><u><strong>Download Malwarebytes Anti-Rootkit from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</strong></u></span></p><ul> <li data-xf-list-type="ul">Unzip the contents to a folder on your Desktop.</li> <li data-xf-list-type="ul">Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></li> <li data-xf-list-type="ul">Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</li> <li data-xf-list-type="ul">Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</li> <li data-xf-list-type="ul">After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</li> <li data-xf-list-type="ul">When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</li> </ul><hr /><p></p><p></p><p><span style="font-size: 15px"><u><strong>Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue">Malwarebytes' Anti-Malware</span></a> to your desktop.</strong></u></span></p><ul> <li data-xf-list-type="ul">Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"><strong>Update Malwarebytes' Anti-Malware</strong></li> <li data-xf-list-type="ul">and <strong>Launch Malwarebytes' Anti-Malware</strong></li> </ul></li> <li data-xf-list-type="ul">then click <strong>Finish</strong>.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">When it prompts you to try their 30-day trail, click <strong>decline</strong></li> <li data-xf-list-type="ul">Once the program has loaded, select <strong>Perform quick scan</strong>, then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul">If you accidently close it, the log file is saved here and will be named like this:</li> <li data-xf-list-type="ul">C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></li> </ul></li> </ul><p></p><hr /><p></p><p></p><p><span style="font-size: 18px"><u><strong>STEP 2 : Run a scan with Kaspersky TDSSKiller</strong></u></span></p><ol> <li data-xf-list-type="ol">Download Kaspersky TDSKiller from the below link.<br /> <strong><a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></strong> <span style="font-size: 12px"><span style="color: #006633"><em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em></span></span></li> <li data-xf-list-type="ol">Double-click on <strong>TDSSKiller.exe</strong> to run the application.<br /> <img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Click <strong>Change parameters</strong><br /> <img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Check the boxes next to <strong>Verify Driver Digital Signature</strong> and <strong>Detect TDLFS file system</strong>, then click <strong>OK</strong><br /> <img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Click on the <strong>Start Scan</strong> button to begin the scan and wait for it to finish.<br /> <strong>NOTE:</strong> Do not use the computer during the scan!</li> <li data-xf-list-type="ol">During the scan it will look similar to the image below:<br /> <img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">When it finishes, you will either see a report that no threats were found like below:<br /> <img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> If no threats are found at this point, just click the <strong>Report</strong> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li> <li data-xf-list-type="ol">If any infection or suspected items are found, you will see a window similar to below:<br /> <img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><ul> <li data-xf-list-type="ul">If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <strong>Skip</strong>. I will tell you what to do with these later. They may not be issues at all.</li> <li data-xf-list-type="ul">If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li> <li data-xf-list-type="ul">If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects<br /> Make sure that <strong>Cure</strong> is selected. <strong>VERY IMPORTANT!</strong> - If <em>Cure</em> is not available, please choose <strong>Skip</strong> instead. DO NOT choose Delete unless instructed to do so.</li> </ul></li> <li data-xf-list-type="ol">Click <strong>Continue</strong> to apply selected actions.</li> <li data-xf-list-type="ol">A reboot may be required to complete disinfection. A window like the below will appear:<br /> <img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> Reboot immediately if TDSSKiller states that one is needed.</li> <li data-xf-list-type="ol">Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <strong>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</strong> which is based on the program version # and date and time run.</li> <li data-xf-list-type="ol">Attach this log to your next reply.</li> </ol></blockquote><p></p>
[QUOTE="kuttus, post: 162985, member: 2676"] [SIZE=5][U][B]STEP 1: Run a scan with Junkware Removal Tool[/B][/U][/SIZE] Please download [B]Junkware Removal Tool[/B] to your desktop from [URL='http://thisisudax.org/downloads/JRT.exe']here[/URL] [LIST] [*]Turn off your antivirus software now to avoid potential conflicts [*]Double-click to run the tool. For [B]Windows Vista[/B] or [B]7[/B] users, right-click the file and select [B]Run as Administrator[/B] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply [/LIST] [hr] [SIZE=4][U][B]Download Malwarebytes Anti-Rootkit from [URL='http://downloads.malwarebytes.org/file/mbar']here[/URL] to your Desktop[/B][/U][/SIZE] [LIST] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [B]mbar.exe[/B] [*]Follow the instructions in the wizard to[B] update[/B] and allow the program to [B]scan[/B] your computer for threats. [*]Make sure there is a check next to [B]Create Restore Point[/B] and click the[B] Cleanup[/B] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [B]Cleanup[/B] once more and reboot. [*]When done, please post the two logs in the [B]MBAR folder[/B]([COLOR=#FF0000]mbar-log.txt[/COLOR] and [COLOR=#FF0000]system-log.txt[/COLOR]) [/LIST] [hr] [SIZE=4][U][B]Please download [URL='http://www.malwarebytes.org/mbam-download.php'][COLOR=blue]Malwarebytes' Anti-Malware[/COLOR][/URL] to your desktop.[/B][/U][/SIZE] [LIST] [*]Double-click [B]mbam-setup.exe[/B] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to [LIST] [*][B]Update Malwarebytes' Anti-Malware[/B] [*]and [B]Launch Malwarebytes' Anti-Malware[/B] [/LIST] [*]then click [B]Finish[/B]. [*]If an update is found, it will download and install the latest version. [*]When it prompts you to try their 30-day trail, click [B]decline[/B] [*]Once the program has loaded, select [B]Perform quick scan[/B], then click [B]Scan[/B]. [*]When the scan is complete, click [B]OK[/B], then [B]Show Results[/B] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [B]C:\System Volume Information folder [/B]and click on [B]Remove Selected[/B]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [LIST] [*]If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[B]mbam-log-date (time).txt[/B] [/LIST] [/LIST] [hr] [SIZE=5][U][B]STEP 2 : Run a scan with Kaspersky TDSSKiller[/B][/U][/SIZE] [LIST=1] [*]Download Kaspersky TDSKiller from the below link. [B][URL='http://support.kaspersky.com/downloads/utils/tdsskiller.exe']KASPERKSY TDSSKILLER DOWNLOAD LINK[/URL][/B] [SIZE=3][COLOR=#006633][I](This link will automatically download Kaspersky TDSSKiller on your computer)[/I][/COLOR][/SIZE] [*]Double-click on [B]TDSSKiller.exe[/B] to run the application. [IMG]http://img4.imageshack.us/img4/1907/tdss1.png[/IMG] [*]Click [B]Change parameters[/B] [IMG]http://img593.imageshack.us/img593/288/tdss2.png[/IMG] [*]Check the boxes next to [B]Verify Driver Digital Signature[/B] and [B]Detect TDLFS file system[/B], then click [B]OK[/B] [IMG]http://img521.imageshack.us/img521/1456/tdss3.png[/IMG] [*]Click on the [B]Start Scan[/B] button to begin the scan and wait for it to finish. [B]NOTE:[/B] Do not use the computer during the scan! [*]During the scan it will look similar to the image below: [IMG]http://img6.imageshack.us/img6/9136/tdss4.jpg[/IMG] [*]When it finishes, you will either see a report that no threats were found like below: [IMG]http://img696.imageshack.us/img696/9898/tdss5.jpg[/IMG] If no threats are found at this point, just click the [B]Report[/B] selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved. [*]If any infection or suspected items are found, you will see a window similar to below: [IMG]http://img854.imageshack.us/img854/905/tdss7.jpg[/IMG] [LIST] [*]If you have files that are shown to fail [I]signature check[/I] do not take any action on these. Make sure you select [B]Skip[/B]. I will tell you what to do with these later. They may not be issues at all. [*]If [I]Suspicious objects[/I] are detected, the default action will be Skip. Leave the default set to Skip. [*]If [I]Malicious objects[/I] are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects Make sure that [B]Cure[/B] is selected. [B]VERY IMPORTANT![/B] - If [I]Cure[/I] is not available, please choose [B]Skip[/B] instead. DO NOT choose Delete unless instructed to do so. [/LIST] [*]Click [B]Continue[/B] to apply selected actions. [*]A reboot may be required to complete disinfection. A window like the below will appear: [IMG]http://img828.imageshack.us/img828/4812/tdss6.jpg[/IMG] Reboot immediately if TDSSKiller states that one is needed. [*]Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like [B]TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt[/B] which is based on the program version # and date and time run. [*]Attach this log to your next reply. [/LIST][/hr][/hr][/hr] [/QUOTE]
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