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I COULD HAVE A VIRUS NEED HELP PLEASE :'(
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<blockquote data-quote="Jack" data-source="post: 65624" data-attributes="member: 1"><p>Hi and welcome to the malwaretips.com forums!</p><p></p><p>I'm <strong>Jack</strong> and I am going to try to assist you with your problem. Please take note of the below: </p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. </p><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p><hr /></p><p>You have a <a href="http://nakedsecurity.sophos.com/2012/04/11/technical-paper-the-zeroaccess-rootkit-under-the-microscope/" target="_blank">ZeroAccess rootkit</a> infection on your system and we need to remove it.Please follow the below steps.</p><p></p><p><span style="font-size: 15px">STEP 1 : Run a scan with Combofix</span></p><p style="text-align: center"><span style="color: #FF0000"><strong>Please read and follow very carefully the below instructions</strong></span></p><p> </p><p>Download <strong>ComboFix</strong> from one of the following locations: </p><p></p><p><a href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" target="_blank"><strong>COMBOFIX DOWNLOAD LINK #1</strong></a> <em>(This link will automatically download Combofix on your computer)</em></p><p><a href="http://www.forospyware.com/sUBs/ComboFix.exe" target="_blank"><strong>COMBOFIX DOWNLOAD LINK #2</strong></a> <em>(This link will automatically download Combofix on your computer)</em></p><p> </p><p><span style="color: red">VERY IMPORTANT !!! </span>Save ComboFix.exe to your <strong>Desktop </strong> </p><p> </p><p><ul></p><p> <li>Close any open browsers.</li></p><p> <li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.</p><p>-----------------------------------------------------------</p><p><ul></p><p> <li><<strong>>Very Important!</<strong>> Temporarily <<strong>>disable</<strong>> your <<strong>>anti-virus</<strong>>, <<strong>>script blocking</<strong>> and any <<strong>>anti-malware</<strong>> real-time protection <em><<strong>>before</<strong>></em>performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li><em>Click on <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="nofollow external"><<strong>>this link</<strong>></a> to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>-----------------------------------------------------------</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Close any open browsers.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li><<strong>>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>-----------------------------------------------------------</li></ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><u><strong>How to run the Combofix scan : </strong></u></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><ol> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Double click on <strong>ComboFix.exe</strong> & follow the prompts.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Accept the disclaimer and allow to update if it asks<br /> </strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When finished, it shall produce a log for you.<strong> <br /> [*]Please include the C:\ComboFix.txt in your next reply.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> </ol><p></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red">Notes:</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red"><ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red"><li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red"><li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px"><strong>What's next?</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">Please post in your next reply:</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">1.Combofix log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">2.Let me know if you had any problems with the above instructions and also <<strong>>let me know how things are running now!</<strong>></strong></strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 65624, member: 1"] Hi and welcome to the malwaretips.com forums! I'm [b]Jack[/b] and I am going to try to assist you with your problem. Please take note of the below: [list] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [b]stop and ask[/b]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them.[/list] [color=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/color] [color=#0000CD][b]Before we start:[/b][/color] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [SIZE=4][b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [/SIZE] <hr /> You have a [url=http://nakedsecurity.sophos.com/2012/04/11/technical-paper-the-zeroaccess-rootkit-under-the-microscope/]ZeroAccess rootkit[/url] infection on your system and we need to remove it.Please follow the below steps. [SIZE=4]STEP 1 : Run a scan with Combofix[/SIZE] [CENTER][color=#FF0000][b]Please read and follow very carefully the below instructions[/b][/color][/CENTER] Download [b]ComboFix[/b] from one of the following locations: [url=http://download.bleepingcomputer.com/sUBs/ComboFix.exe][b]COMBOFIX DOWNLOAD LINK #1[/b][/url] [i](This link will automatically download Combofix on your computer)[/i] [url=http://www.forospyware.com/sUBs/ComboFix.exe][b]COMBOFIX DOWNLOAD LINK #2[/b][/url] [i](This link will automatically download Combofix on your computer)[/i] [color=red]VERY IMPORTANT !!! [/color]Save ComboFix.exe to your [b]Desktop [/b] <ul> <li>Close any open browsers.</li> <li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ----------------------------------------------------------- <ul> <li><[b]>Very Important!</[b]> Temporarily <[b]>disable</[b]> your <[b]>anti-virus</[b]>, <[b]>script blocking</[b]> and any <[b]>anti-malware</[b]> real-time protection <em><[b]>before</[b]></em>performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li> <li><em>Click on <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="nofollow external"><[b]>this link</[b]></a> to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.</em> -----------------------------------------------------------</li> </ul> <ul> <li>Close any open browsers.</li> <li><[b]>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</[b]></li> <li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.</li> <li>If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li> </ul> -----------------------------------------------------------</li></ul> [u][b]How to run the Combofix scan : [/b][/u] [list=1][*]Double click on [b]ComboFix.exe[/b] & follow the prompts. [*]Accept the disclaimer and allow to update if it asks [*]When finished, it shall produce a log for you.[b] [*]Please include the C:\ComboFix.txt in your next reply.[/b] [/list] [b][color=red]Notes: <ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li> <li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li> <li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol> [/color][/b] <hr /> [SIZE=4][b]What's next?[/b] Please post in your next reply: 1.Combofix log 2.Let me know if you had any problems with the above instructions and also <[b]>let me know how things are running now!</[b]>[/b][/b][/SIZE][b][b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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