I have a Police Malware asking for money Ukask

[Steca]

HI,

here are the result

Results of screen317's Security Check version 0.99.64
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2013
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Ad-Aware
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Java(TM) 6 Update 22
Java(TM) 6 Update 7
Java version out of Date!
Adobe Reader 8 Adobe Reader out of Date!
Google Chrome 26.0.1410.64
Google Chrome 27.0.1453.94
````````Process Check: objlist.exe by Laurent````````
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
AVG avgwdsvc.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 21 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````


Hi,

My system seem to be running OK is it completely clean of all Trojan and virus now?
if so can you recommend other programs that will help to keep me safe?
I would also like to say a BIG THANK YOU for all your help.
and would love to donate something to keep you going. could you put in a donate link.

 

[Fiery]

Based on the result of securitycheck, I have made reccomendations accordingly.

I would suggest you uninstall Ad-aware and install other programs listed below.

If you are no longer experiencing any other issues, your PC is now clean!

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

Also, open adwCleaner and click Uninstall

---

Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For Vista
Create a restore point
Delete all but the most recent restore point

---

Keep your system updated
Please go to control panel and uninstall the following:

Java™ 6 Update 22
Java™ 6 Update 7
Adobe Reader 8

Delete older Java version from your computer by downloading JavaRa

• Run JavaRa.exe, then click Remove JRE.
• Let the tool run
• Once it finishes, close JavaRa

Currently, the following programs on your PC are outdated:

• Java - Update Java here
• Adobe reader - Update Adobe Reader here

Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:

• Download and install Update Checker. It will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

---

I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 8 Free Antivirus
• Avira AntiVir Personal
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.

• Online Armor
• Comodo Firewall - If you are an advance user
• ZoneAlarm Free Firewall
• PC Tool Firewall Plus

Other steps that you may want to do to further protect your system/files:

• Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
• Backup important files regulary to an external hard-drive or USB

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.

---

Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

---

Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
​

 

[Steca]

Hi,

One last question if I switch to Firefox does Internet explorer stay on your system or can I remove it?

Sorry I have tried to uninstall Ad-Aware from the control panel but keeps saying Ad-Aware installation package has stopped working,any ideas how to uninstall it?

 

[Fiery]

Hi,

One last question if I switch to Firefox does Internet explorer stay on your system or can I remove it?

Yes, Internet Explorer will stay on your system. It is part of the operating system so you can't really remove it.

Sorry I have tried to uninstall Ad-Aware from the control panel but keeps saying Ad-Aware installation package has stopped working,any ideas how to uninstall it?

Please try it in safemode. If you don't know how,

• Remove all floppy disks, CDs, and DVDs from your computer, and then <>restart your computer</>.</li>
  [*]<>Tap the "F8 key" continuously</> until you get the Advanced Boot Options screen.</li>
  [*]On the Advanced Boot Options screen, use the arrow keys to <>highlight Safe Mode</> , and then <>press ENTER</>.

<br>
</ol>

 

[Steca]

Hi,

I tried to remove it in safe mode but it was not working so downloaded Revo uninstaller and that got rid off it.

Do I need sandboxie if I use google Crome is it not built into it?

I looked in installing the second antivirus on your list but its looks like it not compatible with Vista so might get the 3rd on your list Microsoft.

Can you still use malwarebytes when the 30 days are up does it go to the basic version for free or do I have to uninstall it?

Thanks again for your help.

 

[Fiery]

Hi,

The chrome sandbox isn't sufficient but it does an additional layer of protection. Sandboxie will be a more valuable security addition.

You can still use Malwarebytes after 30 days, but it won't provide real-time protection and you have to update it manually. It will essentially be a on-demand scanner.

Avira should be compatible with Vista, I have used it on Vista before but the third one on the list is a good choice too.

Let me know if you have further questions

Thanks