I need help

angustaver

Level 4
Thread author
Verified
Oct 10, 2014
161
I need help:
my sister has been called
by a fake a microsoft technician
(indu accent)
she has connected the team viewer
for, in theory, fix your computer
also has entered
on her cell phone
with an application, he told him that as he was
synchronized also had to be fixed.
she has allowed everything.
Now I guess everything is hacked.
How do I fix it?
1 format the hard drive of the pc?
2 I put the factory phone?
3 I can copy files before formatting
or the virus will come in when I copy
on an external disk?
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hi,

She wasn't hacked, they just tried to scam her by showing normal errors on the system as something serious to get here to pay the money.
 
  • Like
Reactions: upnorth

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top