angustaver

Level 3
Verified
Joined
Oct 10, 2014
Messages
146
#1
I need help:
my sister has been called
by a fake a microsoft technician
(indu accent)
she has connected the team viewer
for, in theory, fix your computer
also has entered
on her cell phone
with an application, he told him that as he was
synchronized also had to be fixed.
she has allowed everything.
Now I guess everything is hacked.
How do I fix it?
1 format the hard drive of the pc?
2 I put the factory phone?
3 I can copy files before formatting
or the virus will come in when I copy
on an external disk?
 
System logs
I did not upload the FRST.txt logs

TwinHeadedEagle

Removal Expert
MalwareTips Team
Verified
Joined
Mar 8, 2013
Messages
22,397
Operating System
Windows 10
Antivirus
ESET
#2
Hi,

She wasn't hacked, they just tried to scam her by showing normal errors on the system as something serious to get here to pay the money.
 
Likes: upnorth