Hello ..! Welcome to MalwareTips..!
My name is
icotonev and I'm here to help you remove malware ..! Before we begin, please note the following:
- First, please keep in mind most of us at MalwareTips volunteer our assistance for your benefit in your time of need. Please try to match our commitment to you with your patience toward us.Logs from malware diagnostic or removal programs can take some time to get analyzed. Also, have in mind that all the experts here are volunteers and may not be available to assist when you post. Please, be patient, while I analyze your logs.
- It is important to not run any tools or take any steps other than those I will provide for you.Also, do not uninstall or install any software during the procedure, unless I ask you to do so.
- Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Having such programs installed, is the easiest way to get infected. Thus, no need to clean the computer, since, soon or later, it will get infected again. If you have such programs, please uninstall them now, before we start the cleaning procedure.
- Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
- Please attach all logs into your post unless otherwise requested.
- When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
- If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.
Please follow the following instruction ..:
Rkill
- Please download all 3 versions of RKill by Grinler, not including the zip version, and save them to your desktop
- Disable your anti-malware software. Please refer to this page if you are not sure how.
- Double click on Rkill to launch the program. If one download version does not launch try a different one.
- Note: You may have to run Rkill a few times before it is successful
- A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
- Please copy and paste the contents of the Rkill report that will appear on your desktop in your reply (file is also located at c:\Rkill.log)
- Do not reboot your computer after running Rkill. If your computer reboots run Rkill again before continuing on
- If nothing happens or if the tool does not run, please let me know in your next reply.
Next ....:
Download
Farbar Recovery Scan Tool and save it to your
desktop. --> IMPORTANT
If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a
false-positive detection.
If English is not your primary language, right click on
FRST.exe/FRST64.exe and rename to
FRSTEnglish.exe/FRST64English.exe
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
- Press Scan button and wait for a while.
- The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
- Please attach the content of these two logs in your next reply.
In your next reply, please include:
- Rkill log
- FRST.txt
- Addition.txt
