Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
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Navigate to this topic.
Upload a ransom note and/or sample encrypted file to identify the ransomware that has encrypted your data.
id-ransomware.malwarehunterteam.com
Submit a sample of the compromised files for their review.
They will reply and let you know what you are dealing with.
From what we know now, your files are not recoverable.
Your only solution would be to restore the files from a good backup if you have one.
The compromised files can be transferred to a CD or Flash drive.
Should a solution be found in the future you may be able to restore them.
It's never to late to use common sense to guard against being infected.
Tips on how to prevent ransomware attacks
What does ransomware do and how can I protect myself? Learn how to protect your computer with ransomware scanners
www.kaspersky.com
If you have other issues with this computer please let me know and follow these directives.
[/b][/b]Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and
paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
How to attach a file:
In the
Reply section in the bottom of the topic Select Click the
Attach Files.
Navigate to the location of the File.
Click the file. It will appear in the reply section.
Click the Post Reply button.
Please post the logs for my review.
Wait for further instructions
