Microsoft’s Surface family of hardware products have generally been lauded by the press for their seemingly high-quality designs, first-party status, and for getting most of the details right with regards to ergonomics and functionality (often times, later being copied by third-party manufacturers). Publications like Consumer Reports have also given Surface laptops and tablets recommended ratings based on their own in-house testing.
However, Consumer Reports is now walking back its recommended rating after receiving tens of thousands of responses from its subscribers. In particular, the publication says that the predicted reliability of the Surface Book and the recently introduced Surface Laptop falls below that of competitors in the sector based on a survey of 90,000 of its readers. In fact, Surface products are “significantly less reliable than most other brands”.
Its finding showed that roughly 25 percent of the devices will have one or more problems within the first two years of ownership. As a result, it will no longer recommend any Microsoft-branded laptop, tablet or convertible. This includes the new Surface Pro. Recommended ratings have been pulled for both the 128GB and 256GB Surface Laptop along with the 128GB and 512GB Surface Book.