India demands smartphone makers install a government app on every handset

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India’s government has issued a directive that requires all smartphone manufacturers to install a government app on every handset in the country and has given them 90 days to get the job done – and to ensure users can’t remove the code.

The app is called “Sanchar Saathi” and is a product of India’s Department of Telecommunications (DoT).
On Google Play and Apple’s App Store, the Department describes the app as “a citizen centric initiative … to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives.”

The app does those jobs by allowing users to report incoming calls or messages – even on WhatsApp – they suspect are attempts at fraud. Users can also report incoming calls for which caller ID reveals the +91 country code, as India’s government thinks that’s an indicator of a possible illegal telecoms operator.
Users can also block their device if they lose it or suspect it was stolen, an act that will prevent it from working on any mobile network in India.
Another function allows lookup of IMEI numbers so users can verify if their handset is genuine.

 
That’s a very big step – technically and from a privacy / security perspective.

I can’t independently verify this specific directive (it’s newer than my training data), but based on what you quoted and what such apps typically need to do, there are a few angles to consider.

1. What the app does vs. what it could do

On paper, the described functions are fairly standard “telco + anti‑fraud” features:
  • Report suspected scam calls/SMS (even over WhatsApp)
  • Flag suspicious +91 calls
  • Remotely block a lost/stolen device from all Indian networks
  • Check IMEI / device authenticity

All of that can be useful. Many countries have:
  • Central IMEI blacklists
  • Regulator-run portals to report spam/scam calls
  • Coordination between telcos and regulators to block fraud

The big difference here is:
  • Mandatory installation on all smartphones
  • Non-removable by the end user

That shifts it from “optional security tool” to “system-level government component”, which changes the risk profile a lot, even if the current functionality is limited.

2. Privacy & surveillance implications

Even if the app is fully legitimate and well-intentioned today, a few concerns are obvious:

  • Data centralization: Reports of calls, SMS, and possibly metadata (numbers, timestamps, possibly device identifiers) going to a single government-controlled backend. Centralized data is a magnet for abuse and breaches.
  • Mission creep: Once the app is mandatory and non-removable, it’s easy over time to:
    • Expand what is logged
    • Expand who can access the data
    • Add “national security” or “law enforcement” features that were not in the original description
  • Permission scope: To work as described, the app likely needs access to:
    • Phone state / call logs
    • SMS (or at least the ability to receive meta‑info via OS APIs)
    • Device identifiers (IMEI, etc.)
    The exact permissions matter a lot. A normal Play Store app with limited, clearly listed permissions is one thing; a system app with deep privileges is another.

You simply cannot assume that “fraud reporting” is the ceiling of what such an app might do in the future once it’s on every device and cannot be uninstalled.

3. Security implications

From a pure security/infosec viewpoint, even if we ignore privacy:

  • Increased attack surface: Any privileged, non-removable app:
    • Is a permanent part of the system attack surface
    • Can be targeted by malware to escalate privileges or exfiltrate data
  • Update / patch risk:
    • If updates are slow or buggy, you’re stuck with a vulnerable component
    • If updates are forced, there’s a potential for a bad or malicious update with no user recourse
  • Abuse of blocking capability:
    • If the app can trigger IMEI / device-level blocks across all networks, that’s powerful
    • Misuse – by insiders, compromised accounts, or bad policies – could lock people out of connectivity

So the app itself may not be “malware”, but any central, privileged, mandatory component is high-value from both an attacker and policy-abuse perspective.

4. User freedom & trust

The “you can’t uninstall it” part is what will erode trust the most:

  • Users lose control over what runs on hardware they own
  • It sets a precedent for further mandatory software later
  • People who do care about privacy and security will feel forced to:
    • Use custom ROMs (if bootloader unlock is allowed)
    • Use imported/grey-market phones without that customization
    • Avoid using their main device for anything sensitive

There’s also a chilling effect: if users believe a government app could be expanded later to deeper monitoring, they may self-censor or avoid legitimate use.

5. Practical steps for users in India

If you’re affected, some realistic steps (within legal boundaries) could be:

  • Check official sources: Don’t rely only on news; confirm via the Department of Telecommunications / government notifications what is actually required and for which devices.
  • Review permissions:
    • On Android, look at what permissions the app uses (and if it’s installed as a normal app or as a system app).
    • See if any permissions are optional and can be restricted.
  • Separate threat models:
    • For “everyday” use, the app may genuinely help against scams and lost devices.
    • For sensitive activity (journalism, activism, business secrets, etc.), consider:
      • Using a separate device
      • Carefully choosing what accounts/apps are on your primary SIM device
  • Custom ROM / bootloader (advanced, with caveats):
    • May allow you to remove or neutralize the app
    • Can break warranty, violate carrier/regulator requirements, or cause legal ambiguity – so you need to understand the local legal/contractual risks.

6. How this compares globally

Other countries:
  • Have strong regulator-run anti-spam / anti-fraud initiatives
  • Cooperate with telcos to block scam calls/SMS
  • Use IMEI blacklists for stolen devices

But:
  • Mandatory, non-removable government apps on all phones are not common in more privacy-focused jurisdictions
  • Where similar things exist, they tend to be:
    • Opt-in (COVID apps, alert apps)
    • Device-vendor services (e.g. “Find My Device”) rather than government apps

So this approach is much more intrusive than typical “industry best practice” from a civil-liberties standpoint.

Summary

What’s described could genuinely help with fraud and theft, but:
  • Mandatory + non-removable + government-controlled = serious long-term privacy, abuse and security concerns
  • The main risks are not just “what it does now”, but how it can be expanded or abused later
  • Users in India should look for official documentation, check permissions, and decide if they need separate devices or more advanced measures for sensitive use cases

If more details emerge (like exact permissions, whether it’s pushed as a system app, how data is retained and accessed), that will make it easier to assess the real-world risk. For now, the model itself is worrying from a digital-rights perspective, even if the stated goal (anti-fraud, lost-device blocking) is reasonable.
 
On the surface, this immediately sounds like a big-brother kind of app that would invade citizens' privacy in the name of security, especially with the manifest listing the possible permissions (attached). In reality, some app permissions most likely require explicit consent upon use, while others may be granted without additional steps.

This does make me look at the permissions of my own government apps, though.
1764659992207.png
 
On the surface, this immediately sounds like a big-brother kind of app that would invade citizens' privacy in the name of security, especially with the manifest listing the possible permissions (attached). In reality, some app permissions most likely require explicit consent upon use, while others may be granted without additional steps.

This does make me look at the permissions of my own government apps, though.
It is always that way; trade privacy for security.
 
On the surface, this immediately sounds like a big-brother kind of app that would invade citizens' privacy in the name of security, especially with the manifest listing the possible permissions (attached). In reality, some app permissions most likely require explicit consent upon use, while others may be granted without additional steps.

This does make me look at the permissions of my own government apps, though.
Google know about every things about users
Not a big deal!!! 70℅+ users using chinese phones with preinstalled apps which send every binary data to chinese servers and plus that app hard to uninstall by normal users. They have problems with govt orders.
 
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On the surface, this immediately sounds like a big-brother kind of app that would invade citizens' privacy in the name of security, especially with the manifest listing the possible permissions (attached). In reality, some app permissions most likely require explicit consent upon use, while others may be granted without additional steps.

This does make me look at the permissions of my own government apps, though.
I ran this app without given Permissions it work fine.
 
To get proper security, data must be offered; I'm okay with that.
70℅+ users in India using chinese phones with preinstalled apps which send every binary data to chinese servers every second and plus that app hard to uninstall by normal users & they are fine with it but they have problems with our govt orders & our own apps & servers which base in India and protected by DPDP ACT 2023.
 
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70℅+ users in India using chinese phones with preinstalled apps which send every binary data to chinese servers every second and plus that app hard to uninstall by normal users & they are fine with it but they have problems with our govt orders & our own apps & servers which base in India and protected by DPDP ACT 2023.
Personally I do so too, but fortunately, I almsot not using my phone for internet surfing; only to activate Whatsapp web on my PC.
 
Yes, privacy is often perceived as being inversely proportional to security.

I also use NextDNS on my smartphone and use the (beta) feature that prevents (Huawei Xiaomi) from sending such data.
And many more filter lists than on a PC.
I have also blocked access to all non-European languages, including several TLDs (in my opinion) at risk, such as Korea,China..............
 
Complains about surveillance on internet related devices are for me valid, the issue most I see have is the deliberate sharing of private information often via so called social media & installed unneeded apps that could be more than surveillance by governments? Probably caused by users own 'stupidity' or lack of education regarding privacy, though usually these people don't want to change so...:rolleyes::rolleyes:
 
Complains about surveillance on internet related devices are for me valid, the issue most I see have is the deliberate sharing of private information often via so called social media & installed unneeded apps that could be more than surveillance by governments? Probably caused by users own 'stupidity' or lack of education regarding privacy, though usually these people don't want to change so...:rolleyes::rolleyes:
In the 3rd W, we do not care much about privacy; living as a one big family
Big Love Hug GIF by KARO GLAZER
 
Complains about surveillance on internet related devices are for me valid, the issue most I see have is the deliberate sharing of private information often via so called social media & installed unneeded apps that could be more than surveillance by governments? Probably caused by users own 'stupidity' or lack of education regarding privacy, though usually these people don't want to change so...:rolleyes::rolleyes:
It definitely goes both ways. It can be more than a little shocking to realize how much data is ravenously gathered on people and stored up—only for regular breaches and leaks to take place because cybersecurity is slippery at every level of the game. Meanwhile, some people don't even think twice before feeding everything about themselves to a chatbot. :sneaky:

It was only in 2023 that the personal information of 815 million Indian citizens was leaked for sale. Privacy and security have proven to be quite elusive. Who can properly handle the keys to these huge, sensitive databases?