Solved Infected on PC

[Blue2757]

Hi I have had infections on my computer and have removed the best I can. Still running slow and the mouse is acting erratically. Webpages jump to the bottom of the page and the computer is randomly freezing.

I don't think it is completely clean yet.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



In which browser you have issues?

 

[Blue2757]

IE 10

 

[TwinHeadedEagle]

Latest version of Internet Explorer is 11. Is your Windows Update enabled?

 

[TwinHeadedEagle]

You can download it directly:

Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Center

 

[Blue2757]

Hi again. Thanks.
I can't install ie11. Have trying for 5 days. Clean boot , safe mode , uninstalled all ie. Was using ie11 when I started having problems so I uninstytalled it and have only been able to install up to IE 10. Thanks .. Brad

 

[TwinHeadedEagle]

Did you try to install it using Windows Update?

 

[Blue2757]

yeah. Tried everything. All windows updates are installed. IE11 is in updates, it downloads but won't install

 

[TwinHeadedEagle]

It won't install just like that? Does it give you any error?

 

[Blue2757]

Just says Internet Explorer did not finish installing.

Error code 9c59

trying again as I've read to keep trying and sometimes it works.

 

[TwinHeadedEagle]

System File Checker

• Press
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• sfc /scannow

• Windows will begin with system scan.
• When done, please reboot your system.

System File Checker report:

• Press
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

• Attach sfcdetails.txt from your Desktop in your next reply.

Check Disk

• Press the
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the
  
  + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

 

[Blue2757]

Will do. Thanks

 

[Blue2757]

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 2/01/2016 10:48:35 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Brad-PC
Description:

Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
260864 file records processed.
File verification completed.
758 large file records processed.
0 bad file records processed.
0 EA records processed.
48 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
337574 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
260864 file SDs/SIDs processed.
Cleaning up 1455 unused index entries from index $SII of file 0x9.
Cleaning up 1455 unused index entries from index $SDH of file 0x9.
Cleaning up 1455 unused security descriptors.
Security descriptor verification completed.
38356 data files processed.
CHKDSK is verifying Usn Journal...
36619624 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
260848 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
46421394 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
488282111 KB total disk space.
302088648 KB in 217734 files.
126864 KB in 38357 indexes.
0 KB in bad sectors.
381019 KB in use by the system.
65536 KB occupied by the log file.
185685580 KB available on disk.
4096 bytes in each allocation unit.
122070527 total allocation units on disk.
46421395 allocation units available on disk.
Internal Info:
00 fb 03 00 65 e8 03 00 40 36 07 00 00 00 00 00 ....e...@6......
7c 03 00 00 30 00 00 00 00 00 00 00 00 00 00 00 |...0...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-01-02T00:48:35.000000000Z" />
<EventRecordID>31980</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Brad-PC</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
260864 file records processed.
File verification completed.
758 large file records processed.
0 bad file records processed.
0 EA records processed.
48 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
337574 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
260864 file SDs/SIDs processed.
Cleaning up 1455 unused index entries from index $SII of file 0x9.
Cleaning up 1455 unused index entries from index $SDH of file 0x9.
Cleaning up 1455 unused security descriptors.
Security descriptor verification completed.
38356 data files processed.
CHKDSK is verifying Usn Journal...
36619624 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
260848 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
46421394 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
488282111 KB total disk space.
302088648 KB in 217734 files.
126864 KB in 38357 indexes.
0 KB in bad sectors.
381019 KB in use by the system.
65536 KB occupied by the log file.
185685580 KB available on disk.
4096 bytes in each allocation unit.
122070527 total allocation units on disk.
46421395 allocation units available on disk.
Internal Info:
00 fb 03 00 65 e8 03 00 40 36 07 00 00 00 00 00 ....e...@6......
7c 03 00 00 30 00 00 00 00 00 00 00 00 00 00 00 |...0...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

 

[TwinHeadedEagle]

Very good. How is the situation now?

 

[Blue2757]

Seems pretty good. No problems with webpages. Still cant install ie11 tho. Been all arvo trying. Disabled Malwarebytes and got slightly further than before.
Not overly worried . I'll just use Ie10 for a while.
Doesit look like no virus now ? Thankyou

 

[TwinHeadedEagle]

I would like to see fresh FRST reports:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Blue2757]

Here we go

 

[Blue2757]

I finally installed IE11. did Disk Cleanup and deleted all files including old update installation files

 

[TwinHeadedEagle]

Very good. Is everything running fine now?

 

[Blue2757]

Seems to be good. Fingers crossed
Many thanks