Infected with Smart HDD.

[speedkills]

[attachment=1115][attachment=1114]


I have tried everything and I still cannot open anything outside of safe mode. Any help would be greatly appreciated.

 

[malwarekiller]

Hi this should be able to restore your access back...

• Download RogueKiller and save it on your desktop.
• Quit all programs
• Start RogueKiller.exe.
• Wait until Prescan has finished ...
• Click on Scan

• Wait for the end of the scan.
• The report has been created on the desktop.
• Click on the Delete button.

• The report has been created on the desktop.

• Next click on the ShortcutsFix
  
  
• The report has been created on the desktop.

Please post:

All RKreport.txt text files located on your desktop.

 

[speedkills]

Thanks for your help!

I couldent run it in normal mode, so I ran it in safe mode.

It went normal so I restarted, however, before it finished shutting down, it just shut off. When I turned it back on it ran some sort of repair for about 15 minutes, and now I am right back where I started.

 

[malwarekiller]

Hi,

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[speedkills]

Thank you for your help! Sorry it took so long, I had to find my windows 7 CD.
I think I have the scan you are asking for, however, when i try to upload it, this site tells me I am over my 1 Mb limit. The file is only 1354 KB. I deleted the files I had uploaded before, however, it will not allow me to upload the file. any ideas?

 

[malwarekiller]

upload the file here www.mediafire.com

post the sharing link on next reply.

Also please open malwarebytes and move towards the log tab and attach the latest scan log.Your help will be needed in passing over these samples to the antivirus companies

 

[speedkills]

upload the file here www.mediafire.com

post the sharing link on next reply.

Also please open malwarebytes and move towards the log tab and attach the latest scan log.Your help will be needed in passing over these samples to the antivirus companies

http://www.mediafire.com/?o045d36bj8v3ecw

I cant seem to find malwarebytes anymore. Its just gone. I checked in safe mode. All I have is Malwarbytes Anti-malware Chamelion. I dont know what that is

Thank you again.

 

[malwarekiller]

OK...we need combofix to work now....Farbar seems to be not working

Download and Install Combofix 
 
Download ComboFix from one of the following locations: 
Link 1  
Link 2  
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop  
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here  

• Double click on ComboFix.exe & follow the prompts.
• Accept the disclaimer and allow to update if it asks
  
  
  
  
  
  
  
  
  
• When finished, it shall produce a log for you. 
  [*]Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

 

[speedkills]

Sorry for being so difficult. I connot find the log. Where would it have been created?

computer is running the same

 

[malwarekiller]

Sorry for being so difficult. I connot find the log. Where would it have been created?

computer is running the same

Log at C:\combofix.txt

What is the error u get when opening a program??

can u give me a description of what the error says?

 

[speedkills]

I'm sorry. im not finding any files by that name.

there is no error. it simply gives the loading signal for under a second, then nothing. as if i never tried to open it.

 

[malwarekiller]

I'm sorry. im not finding any files by that name.

there is no error. it simply gives the loading signal for under a second, then nothing. as if i never tried to open it.

when u open programs what error u get??

 

[speedkills]

i dont get an error. nothing happens. it just dosnt do anything. nothing opens, no message, nothing

 

[speedkills]

also i cant use flash. no flash videos will play

 

[malwarekiller]

Download Windows Repair (all in one) from here:
http://www.tweaking.com/content/page/windows_repair_all_in_one.html

Install the program then run

Go to step 2 and allow it to run Disc check

Once that is done then go to step 3 and allow it to run SFC

On the start repairs tab select advanced mode and click start

Select all the items given and tick restart system when finished then click Start

 

[speedkills]

Can I run this in safe mode? It says some of the repairs may not work.

 

[malwarekiller]

Can I run this in safe mode? It says some of the repairs may not work.

yup! it can run in safe mode.

 

[speedkills]

ran as instructed. not noticing a difference.

 

[malwarekiller]

ran as instructed. not noticing a difference.

OK...now i see only one way out of this and that is a repair install...dont worry u wont lose any data in this process see here:
http://www.sevenforums.com/tutorials/3413-repair-install.html

Keep your windows serial key in hand to activate your windows!!

 

[speedkills]

It says i cant run in safe mode, yet in regular mode i cannot o[en the window s 7 disk