Solved Infection involving software behaving oddly and permissions issues.

[blahfacemcgee]

Hi,

I think i've picked some kind of infection. All the details should have been provided in the questionnaire (I hope!). Thanks in advance for taking the time to look at this.

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[blahfacemcgee]

Hi and thanks,

The Zemana setup is just hanging. I also think it will only run on Windows 7 or higher.

 

[TwinHeadedEagle]

No, it works on all Windows systems. Can you download portable version?

Zemana Downloads – Security Software Free Trails

 

[blahfacemcgee]

Ok so the portable version starts but it says "An error occured in the application.". There's a bug report if that's useful?

 

[TwinHeadedEagle]

Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:

• If a suspicious object is detected, the default action will be Skip, click on Continue.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  If Cure is not available, please choose Skip instead.
• Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

 

[blahfacemcgee]

Hi,

I have to turn in for the night (it's late here). I hope we can pick it up tomorrow. I really appreciate all the help so far. Thanks.

 

[blahfacemcgee]

I've sorted it out myself. Everything seems clean and I just asjusted the permissions for the user folders. All problems sorted. Thanks so much for your time and sorry if I wasted yours.