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Purshu_Pro

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Hi i'm planning to upgrade to 8.1, when i open my store it shows error 'We weren't unable to connect ot the internet.....bla...bla...bla....try again' .
My internet is connected but i'm not able to open the store. I'm able to browse the internet, open stuffs in browsers, tried to find solution , ran app troubleshooter, but still unable to resolve
Screenshot (12).png
 
Not the best problem-solver in the world, but bear with me:D:
1. Reboot your computer
2. If the problem persists, restart your modem and router
3. If the problem persists, open up your web browsers and go to google, yahoo, and msn. If they don't load, check your connection
4. If you still can't access, open up your firewall to check if the windows app store is allowed. If not, make a rule to allow it
5. If your STILL can't access, check your date and time. Don't know why, but you can't access if your time isn't correct.
6.
7. If the problem persists, explain previous steps you took to me in this forum or by PM and I'll try to solve this.
 
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Cats-4_Owners-2

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From our lap top with Windows 7, I just the visited Windows Store. Do you think it could have anything to do with your VPN?
 
Are you using a proxy?


Also, enter ms-windows-store:WindowsUpgrade into your browser. Does it help?


If it is indeed refusing to connect, open up good ol' system restore and restore to an earlier time. If you can't or it doesn't work, come back to this thread and post. Looks like you might need a specialist to work on this, though, so try to contact:

@TwinHeadedEagle
@Jack
 
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Cats-4_Owners-2

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@purshupro is talking about the Windows 8/8.1 app store that is already installed, it is not included in Windows 7. This is what you get:

"not supported for this type of search"

Which store were you visiting?
http://windows.microsoft.com/en-US/windows-8/apps#Cat=t1

There have been times (with our Windows 8.1) the store hasn't come up, in which case it was most likely a server problem. Since purshpuro mentioned wanting to upgrade to 8.1, I'd visited while on 7.

purshupro, maybe this thread can help solve your problem http://malwaretips.com/threads/how-to-directly-upgrade-windows-8-to-windows-8-1-without-all-updates.24003/#post-173232
 
http://windows.microsoft.com/en-US/windows-8/apps#Cat=t1

There have been times (with our Windows 8.1) the store hasn't come up, in which case it was most likely a server problem. Since purshpuro mentioned wanting to upgrade to 8.1, I'd visited while on 7.

purshupro, maybe this thread can help solve your problem http://malwaretips.com/threads/how-to-directly-upgrade-windows-8-to-windows-8-1-without-all-updates.24003/#post-173232
Oh, on Windows 7, the store will always come up because it is in a web browser.
The update is only available on the app store, not on Windows Update. However, you can upgrade by back up>>reformatting hard drive>>buy windows 8.1>>enter setup>>retrieve backup.
 
On this forum: http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/cant-access-store-in-windows-8-pro/8fe1803e-e43b-41aa-9545-248fabdd9bfa here is the answer:

Method 1
Please follow the below mentioned link to perform App troubleshoot
http://windows.microsoft.com/en-GB/windows-8/what-troubleshoot-problems-app
Method 2
Follow these steps to start the computer in clean boot.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem.
Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

-Credits to Mahesh Kumar A on Windows Forums
 
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Cats-4_Owners-2

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'Welcome to 8.1 update 1, enjoy your stay, and have good (seamlessly trouble free) times!'.
You're going to like it.:cool:
 

DaZa9

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go to Settings > Change PC Settings > Your Account
You’ll probably find that underneath the listed email address is a link saying “Verify your account”… this despite the fact you’ve already gone through a verification process during the initial setup process and seemingly successfully signed into the device using your Microsoft account! Click the link, enter your password then the “Verify your account” link should disappear and now be replaced by a “Disconnect” link under your email address. Once that’s done close the Store by dragging it to the bottom of the screen.
 
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Purshu_Pro

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Guess what i Upgraded to windows 8.1. Now its fine but still i'm not able to open the store in my user account, indeed it works well with different account. Now my firefox browser also wont load anything.
 

XhenEd

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I gave up last month about this problem. All apps, including Win Store, won't successfully load. But live tiles of preinstalled apps work. Thus, apps after all can communicate through the internet. I applied all fixes found in the internet, but nothing works.
I just decided to let the problem because I really don't do much downloading from Win Store. At least, live tiles are working.
 
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