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<blockquote data-quote="roger_m" data-source="post: 1006392" data-attributes="member: 31436"><p>Yesterday I purchased a new license to get the new MAT version. However, I was given a download link for the old version. I then spent a lot of time on their online chat being transferred to different people, none of which could help me. I was told that the license I had was not for the MAT version, but someone else said it was. I was told that the version I'd installed was the new version, even though it wasn't. Then I was told I just needed to update it, after which I still didn't have the new version. This was an extremely frustrating experience, which continued for way too long. Eventually, they called me and the person I spoke to said they will call me again today. Time will tell if they do. But it shouldn't really require a phone call just to get the new version. At least the person who called me seemed like they wanted to help me.</p></blockquote><p></p>
[QUOTE="roger_m, post: 1006392, member: 31436"] Yesterday I purchased a new license to get the new MAT version. However, I was given a download link for the old version. I then spent a lot of time on their online chat being transferred to different people, none of which could help me. I was told that the license I had was not for the MAT version, but someone else said it was. I was told that the version I'd installed was the new version, even though it wasn't. Then I was told I just needed to update it, after which I still didn't have the new version. This was an extremely frustrating experience, which continued for way too long. Eventually, they called me and the person I spoke to said they will call me again today. Time will tell if they do. But it shouldn't really require a phone call just to get the new version. At least the person who called me seemed like they wanted to help me. [/QUOTE]
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