kaspersky rescue not finding threats

C

clydewine

New Member
Thread author
Dec 10, 2013
13
I have the DOJ virus and followed the 3 options. The virus will not let me bootup in any safe mode. I tried the hitmanpro booting from the USB but it would say loading bootcode and stay there. I followed the kaspersky method. Everything was good until I scanned. It immeadiatly said no threats detected.
Thank you
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Please download Farbar Recovery Scan Tool and save it to a flash drive.
  • Plug the flashdrive into the infected PC.
  • Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  • Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.
  • In the command window type in notepad and press Enter.
  • When notepad opens, click File and select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe and press Enter.
Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run. When the tool opens click Yes to disclaimer.
  • Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.
 
C

clydewine

New Member
Thread author
Dec 10, 2013
13
The virus will not let me use any of the f8 functions. It will shut windows down and reboot normally. However I did get FRST.txt using reatogo.xp following another thread. Here it is
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 09-12-2013
Ran by SYSTEM on REATOGO on 10-12-2013 10:11:42
Running from C:\
WIN_XP (X86) OS Language: English(US)
Boot Mode: Recovery
Attention: Could not load system hive.
Error: The system was unable to find the specified registry key or value
Attention: System hive is missing.
==================== Registry (Whitelisted) ==================
ATTENTION: Software hive is missing.
ATTENTION: Software hive is not loaded.

========================== Services (Whitelisted) =================

==================== Drivers (Whitelisted) ====================

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 ____D C:\FRST
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 _____ C:\FRST.txt
2013-12-10 09:25 - 2013-12-10 09:22 - 01060641 _____ (Farbar) C:\FRST.exe
2013-12-10 09:17 - 2013-12-10 09:17 - 00000000 __SHD C:\FOUND.000
==================== One Month Modified Files and Folders =======
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 ____D C:\FRST
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 _____ C:\FRST.txt
2013-12-10 09:22 - 2013-12-10 09:25 - 01060641 _____ (Farbar) C:\FRST.exe
2013-12-10 09:17 - 2013-12-10 09:17 - 00000000 __SHD C:\FOUND.000
==================== Known DLLs (Whitelisted) ============

==================== Bamital & volsnap Check =================
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
==================== EXE ASSOCIATION =====================
HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!
==================== Restore Points (XP) =====================

==================== Memory info ===========================
Percentage of memory in use: 7%
Total physical RAM: 3062.39 MB
Available physical RAM: 2845.41 MB
Total Pagefile: 2887.11 MB
Available Pagefile: 2828.17 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.25 MB
==================== Drives ================================
Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
Drive c: (HITMANPRO) (Removable) (Total:7.45 GB) (Free:7.44 GB) FAT32
Drive f: (NIKON D5100) (Removable) (Total:15.02 GB) (Free:6.73 GB) FAT32
Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS
Drive y: (HITMANPRO) (Removable) (Total:7.45 GB) (Free:7.44 GB) FAT32
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 7 GB) (Disk ID: 84C3731B)
Partition 1: (Active) - (Size=7 GB) - (Type=0B)
========================================================
Disk: 3 (Size: 15 GB) (Disk ID: 8DC18DC1)
Partition 1: (Not Active) - (Size=15 GB) - (Type=0C)
==================== End Of Log ============================
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Within REATOGO desktop select command prompt and type in the following command :

chkdsk c: /r

On completion retry a normal boot. If boot fails, go to REAGOTO again and produce fresh FRST report...
 
C

clydewine

New Member
Thread author
Dec 10, 2013
13
clydewine said:
The virus will not let me use any of the f8 functions. It will shut windows down and reboot normally. However I did get FRST.txt using reatogo.xp following another thread. Here it is
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 09-12-2013
Ran by SYSTEM on REATOGO on 10-12-2013 10:11:42
Running from C:\
WIN_XP (X86) OS Language: English(US)
Boot Mode: Recovery
Attention: Could not load system hive.
Error: The system was unable to find the specified registry key or value
Attention: System hive is missing.
==================== Registry (Whitelisted) ==================
ATTENTION: Software hive is missing.
ATTENTION: Software hive is not loaded.

========================== Services (Whitelisted) =================

==================== Drivers (Whitelisted) ====================

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 ____D C:\FRST
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 _____ C:\FRST.txt
2013-12-10 09:25 - 2013-12-10 09:22 - 01060641 _____ (Farbar) C:\FRST.exe
2013-12-10 09:17 - 2013-12-10 09:17 - 00000000 __SHD C:\FOUND.000
==================== One Month Modified Files and Folders =======
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 ____D C:\FRST
2013-12-10 10:11 - 2013-12-10 10:11 - 00000000 _____ C:\FRST.txt
2013-12-10 09:22 - 2013-12-10 09:25 - 01060641 _____ (Farbar) C:\FRST.exe
2013-12-10 09:17 - 2013-12-10 09:17 - 00000000 __SHD C:\FOUND.000
==================== Known DLLs (Whitelisted) ============

==================== Bamital & volsnap Check =================
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
==================== EXE ASSOCIATION =====================
HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!
==================== Restore Points (XP) =====================

==================== Memory info ===========================
Percentage of memory in use: 7%
Total physical RAM: 3062.39 MB
Available physical RAM: 2845.41 MB
Total Pagefile: 2887.11 MB
Available Pagefile: 2828.17 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.25 MB
==================== Drives ================================
Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
Drive c: (HITMANPRO) (Removable) (Total:7.45 GB) (Free:7.44 GB) FAT32
Drive f: (NIKON D5100) (Removable) (Total:15.02 GB) (Free:6.73 GB) FAT32
Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS
Drive y: (HITMANPRO) (Removable) (Total:7.45 GB) (Free:7.44 GB) FAT32
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 7 GB) (Disk ID: 84C3731B)
Partition 1: (Active) - (Size=7 GB) - (Type=0B)
========================================================
Disk: 3 (Size: 15 GB) (Disk ID: 8DC18DC1)
Partition 1: (Not Active) - (Size=15 GB) - (Type=0C)
==================== End Of Log ============================
Click to expand...
TwinHeadedEagle said:
Within REATOGO desktop select command prompt and type in the following command :

chkdsk c: /r

On completion retry a normal boot. If boot fails, go to REAGOTO again and produce fresh FRST report...
Click to expand...


After posting the frst.txt file to you I saw that my computer was at a system recovery option screen. This screen had a option for the command prompt. THis was the first time since the virus hit. I typed rstrui.exe and choosed to restore windows to an earlier time. It has been running for several hours saying restoring files. I do not know if it is fake or just taking a long time. I still have access to the command prompt. Should I let it continue to run?
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Restoring should be your last option, first we should try to remove this virus. This kind of viruses are easy to remove without any harm to system, but if you are currently restoring files let it finish.

If you want for us to try, execute chkdisk and attach FRST report after it.
 
C

clydewine

New Member
Thread author
Dec 10, 2013
13
TwinHeadedEagle said:
Restoring should be your last option, first we should try to remove this virus. This kind of viruses are easy to remove without any harm to system, but if you are currently restoring files let it finish.

If you want for us to try, execute chkdisk and attach FRST report after it.
Click to expand...

Hi guys,
This thing is still saying it is restoring files. I do not want to do anything else without letting you know. Should I stop it and get you another FRST report? I really appreicate you helping me.
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Stop it, no way it is taking so long. Follow my instructions, and please do not attempt anything until we're finished...be patient and we'll fix your issues :)
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Within REATOGO desktop select command prompt and type in the following command :

chkdsk c: /r

On completion retry a normal boot. If boot fails, go to REAGOTO again and produce fresh FRST report...
 
C

clydewine

New Member
Thread author
Dec 10, 2013
13
TwinHeadedEagle said:
Then make a new FRST report...
Click to expand...


Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 09-12-2013
Ran by SYSTEM on REATOGO on 11-12-2013 08:46:40
Running from C:\
WIN_XP (X86) OS Language: English(US)
Boot Mode: Recovery
Attention: Could not load system hive.
Error: The system was unable to find the specified registry key or value
Attention: System hive is missing.
==================== Registry (Whitelisted) ==================
ATTENTION: Software hive is missing.
ATTENTION: Software hive is not loaded.

========================== Services (Whitelisted) =================

==================== Drivers (Whitelisted) ====================

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========
2013-12-11 08:46 - 2013-12-11 08:46 - 00000000 ____D C:\FRST
2013-12-11 08:46 - 2013-12-11 08:46 - 00000000 _____ C:\FRST.txt
2013-12-11 07:15 - 2013-12-10 09:22 - 01060641 _____ (Farbar) C:\FRST.exe
2013-12-10 12:48 - 2013-12-10 10:11 - 00003366 _____ C:\111.txt
2013-12-10 09:17 - 2013-12-10 09:17 - 00000000 __SHD C:\FOUND.000
==================== One Month Modified Files and Folders =======
2013-12-11 08:46 - 2013-12-11 08:46 - 00000000 ____D C:\FRST
2013-12-11 08:46 - 2013-12-11 08:46 - 00000000 _____ C:\FRST.txt
2013-12-10 10:11 - 2013-12-10 12:48 - 00003366 _____ C:\111.txt
2013-12-10 09:22 - 2013-12-11 07:15 - 01060641 _____ (Farbar) C:\FRST.exe
2013-12-10 09:17 - 2013-12-10 09:17 - 00000000 __SHD C:\FOUND.000
==================== Known DLLs (Whitelisted) ============

==================== Bamital & volsnap Check =================
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
==================== EXE ASSOCIATION =====================
HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!
==================== Restore Points (XP) =====================

==================== Memory info ===========================
Percentage of memory in use: 7%
Total physical RAM: 3062.39 MB
Available physical RAM: 2844.23 MB
Total Pagefile: 2887.11 MB
Available Pagefile: 2828.16 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.25 MB
==================== Drives ================================
Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
Drive c: (HITMANPRO) (Removable) (Total:7.45 GB) (Free:7.41 GB) FAT32
Drive f: (NIKON D5100) (Removable) (Total:15.02 GB) (Free:2.62 GB) FAT32
Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS
Drive y: (HITMANPRO) (Removable) (Total:7.45 GB) (Free:7.41 GB) FAT32
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 7 GB) (Disk ID: 84C3731B)
Partition 1: (Active) - (Size=7 GB) - (Type=0B)
========================================================
Disk: 3 (Size: 15 GB) (Disk ID: 8DC18DC1)
Partition 1: (Not Active) - (Size=15 GB) - (Type=0C)
==================== End Of Log ============================
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
On your clean PC, download the following file by right-clicking it and select save as

fixlist.txt

and save it onto your flash drive.

Then, boot to REATOGO, plug in your flash drive, open FRST and click fix. Post the generated log.

Attempt to boot normally.
 

Attachments

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