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hjlbx
Thread author
I am just relating my experiences thus far with Kaspersky technical support.
To be perfectly honest, it has been nothing but an aggravating, frustrating, unacceptable user experience.
I have had an issue with Trusted Application Mode and Application Control. App Control will randomly move an entire block of 40 or 50 apps from the Trusted to Untrusted zone.
I've reported this issue to Kaspersky multiple times. Each time they will request to reset the settings to default - which I do as requested. Then I re-enable TAM and the same issue occurs. Then they will request a run of a system info tool. If the report indicates an "incompatible" software...case closed.
I removed all "incompatible" software - which could be something as irrelevant as a harmless, non-conflicting registry remnant. In fact, Kaspersky has a CleanUp tool that uses an .ini file to detect conflicting registry entries during installation. On my system it never found anything... and installed without a hitch.
I submitted numerous reports - which as far as I can tell were never reviewed... as I was requested multiple times to generate duplicate reports of the same reports I submitted initially with my tech support request!
There is no continuity of support from one support technician to the next. When a new tech takes over the case I have to start all over again.
I'm now reporting this issue for the 8th time trying to get it resolved. And I would bet it will be a continuation of my experience with Kaspersky support thus far.
To be perfectly honest, it has been nothing but an aggravating, frustrating, unacceptable user experience.
I have had an issue with Trusted Application Mode and Application Control. App Control will randomly move an entire block of 40 or 50 apps from the Trusted to Untrusted zone.
I've reported this issue to Kaspersky multiple times. Each time they will request to reset the settings to default - which I do as requested. Then I re-enable TAM and the same issue occurs. Then they will request a run of a system info tool. If the report indicates an "incompatible" software...case closed.
I removed all "incompatible" software - which could be something as irrelevant as a harmless, non-conflicting registry remnant. In fact, Kaspersky has a CleanUp tool that uses an .ini file to detect conflicting registry entries during installation. On my system it never found anything... and installed without a hitch.
I submitted numerous reports - which as far as I can tell were never reviewed... as I was requested multiple times to generate duplicate reports of the same reports I submitted initially with my tech support request!
There is no continuity of support from one support technician to the next. When a new tech takes over the case I have to start all over again.
I'm now reporting this issue for the 8th time trying to get it resolved. And I would bet it will be a continuation of my experience with Kaspersky support thus far.