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<blockquote data-quote="Amelith Nargothrond" data-source="post: 617589" data-attributes="member: 60405">I would try to reset/update your BIOS as a first step:<ol>
<li data-xf-list-type="ol">Detach all your devices from the laptop</li>
<li data-xf-list-type="ol">If Windows loads, download the BIOS version for your laptop from DELL (use a serial number or product code from the bottom of your laptop to help Dell identify your exact model)</li>
<li data-xf-list-type="ol">Disable all your security software&#039;s realtime protections, including Windows Defender</li>
<li data-xf-list-type="ol">Close all your running apps, save your work</li>
<li data-xf-list-type="ol">Update BIOS - do this with the battery in place and charged at least 50% (if 50% means keeping your laptop alive under heavy load for at least 15-20 mins - it won&#039;t take that long, just to be sure)</li>
<li data-xf-list-type="ol">Wait for the message that says you can safely reboot (or wait for it to reboot by itself)</li>
<li data-xf-list-type="ol">Check again</li>
</ol>For a first step, try this. If it doesn&#039;t work, we&#039;ll try something else.</blockquote>

[QUOTE="Amelith Nargothrond, post: 617589, member: 60405"] I would try to reset/update your BIOS as a first step: [LIST=1] [*]Detach all your devices from the laptop [*]If Windows loads, download the BIOS version for your laptop from DELL (use a serial number or product code from the bottom of your laptop to help Dell identify your exact model) [*]Disable all your security software's realtime protections, including Windows Defender [*]Close all your running apps, save your work [*]Update BIOS - do this with the battery in place and charged at least 50% (if 50% means keeping your laptop alive under heavy load for at least 15-20 mins - it won't take that long, just to be sure) [*]Wait for the message that says you can safely reboot (or wait for it to reboot by itself) [*]Check again [/LIST] For a first step, try this. If it doesn't work, we'll try something else. [/QUOTE]

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