Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
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Reinstalling windows is not necessary and will take many hours.
These ransomware attacks do not leave any virus on the computer.
It only encrypt your files.
The only way to get your files back on service is to restore them from a good back up if available.
You keep the compromised files on a CD or Flash driver in the event that a solution is found.
At the moment as far as we know this may never happen. Your call.
You can delete all the compromised files now or after having made a back up.
As I said the is optional unless you have other issues with this computer.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and
paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
How to attach a file to your reply:
In the
Reply section in the bottom of the topic Click the "
more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]
Attach the file.
Select the "
Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the
Add reply button.
Please post the logs for my review.
Let me know what problems persists.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
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If you have any issues with this computer let me know what you are dealing with and run this program.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and
paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
How to attach a file to your reply:
In the
Reply section in the bottom of the topic Click the "
more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]
Attach the file.
Select the "
Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the
Add reply button.
Please post the logs for my review.
Let me know what problems persists.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
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