laptop running slow(might be malware) but scan shows nothing

[jonathan1810]

i think my laptop got infected after installing zonealarm firewall but i removed it already. And scanned cleaned my laptop with the 8 steps . so i think there nothing left . But my laptop is slower than before and streaming sticking a bit and browsing slower. And everytime i use google chrome and malwarebytes to sacn my laptop , i get a pup.optional.babylon.a at location c:/user /... google/ chrome/ .../ default/references .
it comes back everytime i scan with malwarebytes.
Can you help me?

 

[TwinHeadedEagle]

Hi,


Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

***** NEXT *****​

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
  
  

  createsrpoint;
  emptyfolderscheck;delete
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns;b

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[jonathan1810]

hey,thanks for helping me out. i attaced those files . btw i deleted google chrome and pokki already.

 

[TwinHeadedEagle]

Does it feel better now?

 

[jonathan1810]

browsing feels smoothly now, but when playing luge of legend not as before,still a bit slow . but i have to test for a while . BTW if i download google chrome will that pup.optional.babylon.a comes back when i scan with malwarebytes anti malware?

 

[TwinHeadedEagle]

browsing feels smoothly now, but when playing luge of legend not as before,still a bit slow

Does slowness happens only with League of Legends?

TW if i download google chrome will that pup.optional.babylon.a comes back when i scan with malwarebytes anti malware?

Try and see if it happens again.

 

[jonathan1810]

i dont play other games so i dont really know about that. but its just that i load slower than before . Its not a big prob but yea ....
i downloaded it and scanned but found nothing. after that i logged in my acc and sync everything and scan again. that pup.optional.babylon.a came back . i uninstalled crome and malwarebytes scan shows nothing.

 

[TwinHeadedEagle]

Can I see the report of MalwareBytes scan? Did you try to fix what MalwareBytes found?

 

[jonathan1810]

i just hyper sscanned with malwarebytes and it says i have one or mre malware which is the pup.optiona.babylon.a at location c/user/../google/chrome/.../default/preferences . i think it has something to do with syncing chrome with my account? i quarantined it and deleted the pup .

 

[TwinHeadedEagle]

Try to scan again, and see if it happens?

 

[jonathan1810]

well i uninstalled google hrome and the pup is gone . going to loading screen on lol is slower than b4

 

[TwinHeadedEagle]

Unfortunatelly I cannot help you with your game. Contact their support.

Your PC is malware clean, so we're done here


• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[jonathan1810]

tyvm for the help