Advice Request License from the box

[show-Zi]

Sounds strange to me. I don't see why they can't/couldn't generate a license code either on the phone or by email. It's a rather instaneous process that isn't complicated. Something just seems entirely off with this incident.

You may need to scrutinize the information internally in order to issue a valid license. Let's wait for the follow-up report.

This means that you need to watch out for "old" packs, as they have a limited time until which they can be activated. Interesting, but I haven't seen any more info on this anywhere yet.
For us, the boxes also describe the "edition", the year of release For example, the current "2022 edition". Not here?

We believe that it will be influenced by the buyer's perception of whether they purchased the package or a valid license.
For example, even if you are using the 2020 version of the software, there is no problem as long as the update and os are compatible. If you are dissatisfied with the latest version, you may intentionally choose an older version of the software.
I agree that there are ambiguities about the validity period for activating the license. If you buy online, it may be stated, but the packaged version is certainly unclear.

 

[Zorro]

Sounds strange to me. I don't see why they can't/couldn't generate a license code either on the phone or by email. It's a rather instaneous process that isn't complicated. Something just seems entirely off with this incident.

I myself do not understand what the difficulty is for them to quickly generate a new key and send it to the user by e-mail. Moreover, the situation has been sorted out. Today I called them a second time. Another specialist has already answered. Yesterday afternoon they promised to send me a key by evening, but they did not send me. Today they again promised to send me the key in the evening, but it is still not there, although I will soon have the night. I was even told that my problem was reported to the authorities. But apparently, the authorities don't care much about this Apparently, in order to solve the problem, a request for generating a new key was sent to the authorities in Slovakia Otherwise, one cannot explain why such a simple procedure as generating a key takes so much time. I would like to believe that in order to solve this problem, it will not be necessary to convene the council of shareholders of the ESET company in Bratislava
Eset employee Marcos sometimes happens here, maybe he will somehow "move" the technical support in Russia Maybe if our support gets a call from Europe, she will send me the key as soon as possible, otherwise the old license is already running out altogether
In general, in recent months, there have been a huge number of messages on the Russian antivirus ESET forum about errors in activation. For example, a couple of hours ago one user wrote to me there that he had exactly the same activation error as mine, he said that he had bought on the official website. I do not know whether I said the truth or not. But there are a lot of such messages from different users.

 

[Freki123]

What does the vendor selling the product (your not working boxed version) had to say to all of this?
In my country he would be the one that had to deliver a working key.
They sold an key with an expiration date (for activation) without mentioning it (if I understood it all correct).

 

[Zorro]

What does the vendor selling the product (your not working boxed version) had to say to all of this?
In my country he would be the one that had to deliver a working key.
They sold an key with an expiration date (for activation) without mentioning it (if I understood it all correct).

The store does not have the opportunity to check the key that is in the box, therefore, it will say that all claims are against the antivirus company (that is, ESET), which did not indicate this information on the box. But I think that as a last resort, you can make claims to the store, as he sold a low-quality product, even if he was not aware that the product is of low-quality. I think you can force the store to either return the money or replace it with another license of the same antivirus at a similar price. If the store refuses, then write a claim. A lawsuit is a last resort. It rarely comes to this, especially when the amount of goods is not very large.

 

[NewbyUser]

The store does not have the opportunity to check the key that is in the box, therefore, it will say that all claims are against the antivirus company (that is, ESET), which did not indicate this information on the box. But I think that as a last resort, you can make claims to the store, as he sold a low-quality product, even if he was not aware that the product is of low-quality. I think you can force the store to either return the money or replace it with another license of the same antivirus at a similar price. If the store refuses, then write a claim. A lawsuit is a last resort. It rarely comes to this, especially when the amount of goods is not very large.

Did you contact the store? I don't understand who youv'e been in contact with if it isn't the store or Eset, or who the authorities are that you refer to. Typically in my country "the authorities" mean the police, which in a situation like this would usually indicate some form of theft is involved.

 

[Zorro]

Did you contact the store? I don't understand who youv'e been in contact with if it isn't the store or Eset, or who the authorities are that you refer to. Typically in my country "the authorities" mean the police, which in a situation like this would usually indicate some form of theft is involved.

All this time I dealt with Eset's technical support. This is all google translate I did not mean government authorities. I meant the Director of the Eset branch in Russia

 

[NewbyUser]

All this time I dealt with Eset's technical support. This is all google translate I did not mean government authorities. I meant the Director of the Eset branch in Russia

Thanks for clearing it up. And sorry you're going through this. If nothing else they could at least provide a 30 day license while they sort it out. I've seen that done before. And yes, for whatever reason there does seem to be a number of problems like this over the holidays for some reason, not just with Russia, the US site and Canadaian site also is getting similar complaints from on line pruchases, not boxed versions.

 

[Zorro]

Well, what to do? We have to go through this On the Russian forum of the Eset antivirus, the stories about the problems with the license are even cooler. One man has been fighting with tech support for a month now. He also cannot get a license, although he says that he also bought a box. Now he just wrote that he was finally sent a license key by mail, but ... it turned out to be also invalid

 

[NewbyUser]

Well, what to do? We have to go through this On the Russian forum of the Eset antivirus, the stories about the problems with the license are even cooler. One man has been fighting with tech support for a month now. He also cannot get a license, although he says that he also bought a box. Now he just wrote that he was finally sent a license key by mail, but ... it turned out to be also invalid

It's sad. I wish they'd realize how poorly it reflects on the company image and credibility.

 

[NewbyUser]

Hopefully you got your license straightened out today.

 

[Zorro]

Hopefully you got your license straightened out today.

No, there is nothing new to email

 

[NewbyUser]

No, there is nothing new to email

Did they at least give you a trial license or something? Are at least able to use the product while they're issuing the license?

 

[Zorro]

Did they at least give you a trial license or something? Are at least able to use the product while they're issuing the license?

No. They gave nothing.

 

[Zorro]

Did they at least give you a trial license or something? Are at least able to use the product while they're issuing the license?

A new letter came from tech support, in which they wrote that they had forgotten what license code I had and asked to remind them I wrote to them. After that, the next day I received another letter stating that my problem could not be solved and was forwarded to another department. After that, they wrote that they were transferred to another department. I do not know how many more departments there are, to which you can send a request, especially since the request number has already been changed. I decided to call tech support again to find out what kind of incomprehensible situation is going on. Now I called. The third specialist answered. I told him again the whole situation and the fact that his colleagues promised to solve everything on January 6, but already on January 8, and instead of solving the problem, they write to me that they had sent a request to some next department, which sent me a message that they transferred it to another department I told all this, and in response, the specialist just silently hung up and no one else answers me This is the kind of technical support

 

[Brahman]

A new letter came from tech support, in which they wrote that they had forgotten what license code I had and asked to remind them I wrote to them. After that, the next day I received another letter stating that my problem could not be solved and was forwarded to another department. After that, they wrote that they were transferred to another department. I do not know how many more departments there are, to which you can send a request, especially since the request number has already been changed. I decided to call tech support again to find out what kind of incomprehensible situation is going on. Now I called. The third specialist answered. I told him again the whole situation and the fact that his colleagues promised to solve everything on January 6, but already on January 8, and instead of solving the problem, they write to me that they had sent a request to some next department, which sent me a message that they transferred it to another department I told all this, and in response, the specialist just silently hung up and no one else answers me This is the kind of technical support

Wow. lessons learned. Being in Russia you should have opted for Kaspersky

 

[Zorro]

Wow. lessons learned. Being in Russia you should have opted for Kaspersky

I have been using Kaspersky for a long time (both paid and free). But with Kaspersky, some problems arose in the system that I could not fix (the antivirus constantly spoiled one system file, slowed down web surfing, and I deleted it after interruptions in updating the anti-virus databases began, when the antivirus simply could not update automatically and manually ). There have been no problems with ESET for a year, and I do not feel the impact on the system. I configured it manually for myself. The antivirus is good, which cannot be said about the technical support.

 

[Digmor Crusher]

That's horrific support, such an easy fix, all they had to do was ask for proof of purchase and then issue you a new key. If I got that type of response from any company I would ban all their products from my computer, permanently.

 

[Freki123]

I would pick the email where eset states the license should be activated till..... forward it with my purchase bill to the seller and demand a working key (from the seller).
If eset says the key if "faulty" he should replace his "faulty" key.

 

[Zorro]

I would pick the email where eset states the license should be activated till..... forward it with my purchase bill to the seller and demand a working key (from the seller).

The seller requires an examination of the product at their service center. I was at the store and spoke to the consultants and the senior manager. They said that they could replace the product for me, or return the money only after the conclusion of the experts of their service center, so if I want to replace the product, I must give this license key for examination to their service center. But the service center deals only with the examination of only household and digital appliances, and not license codes. You can contact Rospotrebnadzor (this is such a supervisory state structure responsible for protecting consumer rights), but all this will be very long and very difficult.

 

[Zorro]

Today I received another letter from Eset that my application is already being processed by the third department, and the identification number of the application was changed for the third time. I read the Russian technical support forum Eset. There are a lot of complaints from users about the work of technical support. There is a special topic, which is called so - Complaints about technical support. This is the most popular topic in its section. They complain about boorish communication, the delay in solving simple problems, and the incompetence of technical support. Many disgruntled users.