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Windows Malware Removal Help & Support
Live Security Platinum Virus
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<blockquote data-quote="Jack" data-source="post: 61812" data-attributes="member: 1"><p>Here is an activation code for Live Security Platinum: <strong> AA39754E-715219CE</strong> , this will <strong>NOT</strong> remove this rogue software,however it should stop those annoying alerts until we will use the removal tools. </p><p></p><p>Before doing the below , Did you try to reset the router? IF no, then you can try to do that before running the below commands.Needless to say that if a restart of your Wifi works than you don't need the below steps.</p><p></p><p><hr /></p><p>Please try this fix for your internet connection:</p><p></p><ol> <li data-xf-list-type="ol">Open Services (Start then Run, type services.msc and press Enter)</li> <li data-xf-list-type="ol">Double click on Wireless Zero Configuration</li> <li data-xf-list-type="ol">Set Startup type to Automatic</li> <li data-xf-list-type="ol">Click the Start button to start the service</li> <li data-xf-list-type="ol">Click Apply then OK</li> <li data-xf-list-type="ol">Open Network Connections.</li> <li data-xf-list-type="ol">Right click on Wireless Network Connection, select Properties.</li> <li data-xf-list-type="ol">Click the Wireless Networks tab and check the "Use Windows to configure my wireless network settings" box.</li> <li data-xf-list-type="ol">Click OK.</li> <li data-xf-list-type="ol">Restart your computer.</li> </ol><p>Next,</p><p>1. Click START</p><p>2. Type “CMD” and press ENTER</p><p>3. Right-click “CMD.EXE” >> “Run as administrator” OR Hold ctrl+shift, and press ENTER</p><p>4. Click “Continue” on the “User Account Control” Window</p><p>5. Type <<strong>>ipconfig /renew</<strong>> as normal. It should release & renew the IP address.</strong></strong></p><p><strong><strong><hr /></strong></strong></p><p><strong><strong>If it doesn't work:</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>Please can you goto the device manager for me and report any yellow marks. To do this please do the following</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>1.Click <strong>Start and go to Run</strong></strong></strong></p><p><strong><strong>2.In the run box type <strong>devmgmt.msc</strong> and hit enter</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>If everything is ok there try the following.</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>1.Click <strong>Start and go to Run</strong></strong></strong></p><p><strong><strong>2.In the run box type <strong>notepad.exe</strong></strong></strong></p><p><strong><strong>3.Paste the following code below into notepad and save as <strong>reset.bat</strong></strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>Please save everything before running this file as it will restart your computer automatically</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>[code]@echo off</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>ipconfig /flushdns</strong></strong></p><p><strong><strong>netsh int ip reset</strong></strong></p><p><strong><strong>netsh winsock reset</strong></strong></p><p><strong><strong>netsh firewall reset</strong></strong></p><p><strong><strong>shutdown -r -t 0 [/code]</strong></strong></p><p><strong><strong><hr /></strong></strong></p><p><strong><strong>Waiting to see if we have an working connection or not!</strong></strong></p><p><strong><strong>As a separate note,if you put the cable in the computer ,does your internet connection work?</strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 61812, member: 1"] Here is an activation code for Live Security Platinum: [b] AA39754E-715219CE[/b] , this will [b]NOT[/b] remove this rogue software,however it should stop those annoying alerts until we will use the removal tools. Before doing the below , Did you try to reset the router? IF no, then you can try to do that before running the below commands.Needless to say that if a restart of your Wifi works than you don't need the below steps. <hr /> Please try this fix for your internet connection: [list=1][*]Open Services (Start then Run, type services.msc and press Enter) [*]Double click on Wireless Zero Configuration [*]Set Startup type to Automatic [*]Click the Start button to start the service [*]Click Apply then OK [*]Open Network Connections. [*]Right click on Wireless Network Connection, select Properties. [*]Click the Wireless Networks tab and check the "Use Windows to configure my wireless network settings" box. [*]Click OK. [*]Restart your computer.[/list] Next, 1. Click START 2. Type “CMD” and press ENTER 3. Right-click “CMD.EXE” >> “Run as administrator” OR Hold ctrl+shift, and press ENTER 4. Click “Continue” on the “User Account Control” Window 5. Type <[b]>ipconfig /renew</[b]> as normal. It should release & renew the IP address. <hr /> If it doesn't work: Please can you goto the device manager for me and report any yellow marks. To do this please do the following 1.Click [b]Start and go to Run[/b] 2.In the run box type [b]devmgmt.msc[/b] and hit enter If everything is ok there try the following. 1.Click [b]Start and go to Run[/b] 2.In the run box type [b]notepad.exe[/b] 3.Paste the following code below into notepad and save as [b]reset.bat[/b] Please save everything before running this file as it will restart your computer automatically [code]@echo off ipconfig /flushdns netsh int ip reset netsh winsock reset netsh firewall reset shutdown -r -t 0 [/code] <hr /> Waiting to see if we have an working connection or not! As a separate note,if you put the cable in the computer ,does your internet connection work?[/b][/b] [/QUOTE]
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