macOS MacBook won’t restart

gingergreg

New Member
Joined
Apr 5, 2018
Messages
3
OS
MacOS
#1
Hi all, followed the recommendation on here to use the Malware bytes software to get rid of MacKeeper pop ups etc. Cleared the two malware things it found then was asked to restart MacBook. Did that, it’s now stuck on the screen that comes up prior to my entering the password...it’s showing as though something is loading but it doesn’t progress at all.

Any ideas?! Panicking now and don’t know what to do with it. CDE61034-38EC-404C-8586-9D14FB55F2E9.jpeg
 

McLovin

Level 61
Verified
AV-Tester
Joined
Apr 17, 2011
Messages
8,765
OS
Windows 10
Antivirus
Trend Micro
#4
Hey there,
To reboot your Mac, use these keys; Control+Command+Power button. That will turn the Mac off. Try turning it on again and see if you have the same issue.
 
Joined
Feb 6, 2017
Messages
155
Antivirus
Vipre
#6
Do you have a list of the files it removed? Unplug all connected asseccories and then try to boot your Mac again.If you are still having issues try to reset the PRAM first and if that doesnt work try to reset the SMC as well
 

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