Made it through step 5 but..

[rekahkun]

I made it through step 5, downloading and running Malwarebytes' Anti-Malware progam, but when I rebooted, the screen came back black with only a mouse cursor on it. I can move the cursor, and when I hit ctrl-alt-del, I can bring up task manager and restart. I can't open any programs or run anything and for some reason F8 won't bring up the safe mode options. I also can't perform a log on it since I can't get into anything. Any thoughts on what went wrong?

 

[Jack]

Hello rekahkun,
Can you boot in Normal Mode??If yes, the skip the below steps ...
If not please follow the below steps:
Can you try to go to the System Recovery Options and follow this steps??

<ul><li>Download Farbar Recovery Scan Tool from the below link:

For x32 (x86) bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a flash drive.
For x64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a flash drive.</li>

<li>Plug the flashdrive into the infected PC.</li>

<li>Enter <>System Recovery Options</>.</li>

<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>
<>To enter System Recovery Options by using Windows installation disc:</>
<ul>
<li>Insert the installation disc.</li>
<li>Restart your computer.</li>
<li>If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.</li>
<li>Click <>Repair your computer</>.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account and click <>Next</>.</li>
</ul>
<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <>Command Prompt</></li>
<li>In the command window type in <>notepad</> and press <>Enter</>.</li>
<li>The notepad opens. Under File menu select <>Open</>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <><span style="color: #ff0000;">e</span>:\frst.exe</> (for x64 bit version type <><span style="color: #ff0000;">e</span>:\frst64</>) and press <>Enter</>
<>Note:</><span style="color: #ff0000;"> Replace letter <>e</> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <>Yes</> to disclaimer.</li>
<li>Press <>Scan</> button.</li>
<li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close out this message, then type the following into the search box:
<>services.exe</></li>
<li>Now press the <>Search</> button</li>
<li>When the search is complete, search.txt will also be written to your USB</li>
<li>Type <>exit</> and reboot the computer normally</li>
<li>Please copy and paste both logs in your reply.(FRST.txt and Search.txt)</li></li>
</ol>
</ul>