John Ph

New Member
For some time now, malaware installs itself on my computer, and even when i remove it, it returns. I tried zenama, kapersky, hitman pro, malaware bytes, ESET but ik keeps coming back. Normally it says it's adware.elex, winsapsvc, BIT, etc

Sometimes, it install firefox and other random programs without my permission. And it's really frustating to have to remove malaware every so often.

I had to reeinstall chrome seeing that it was infected with malaware but i reeinstalled it and it's all good with chrome now.

Your help and advice is deeply appreciated. If there is anything that needs to be un installed please do let me know.
 

Attachments

TwinHeadedEagle

Moderator
Verified
Staff member
Hello,


Scan with Malwarebytes' Anti-Malware

Please re-run
Malwarebytes' Anti-Malware.
  • Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

John Ph

New Member
Hello,


Scan with Malwarebytes' Anti-Malware

Please re-run
Malwarebytes' Anti-Malware.
  • Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
Hello,

Here is the scan log you requested.
Thank you for helping me.
 

Attachments

TwinHeadedEagle

Moderator
Verified
Staff member
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


How is your PC behaving now?
 

Attachments

John Ph

New Member
Hello
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


How is your PC behaving now?
Hello sir,

Here is the fix log.

I just have one question. How can i tell if the problem is solved or not?
 

Attachments

John Ph

New Member
Good thursday,

I'm sorry to say that the malaware returned, and i really don't know what to do now. I did nothing and it still came back.
What should i do?
 

TwinHeadedEagle

Moderator
Verified
Staff member
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

John Ph

New Member
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
Here are the FRST and Addition logs you requested.
 

Attachments

TwinHeadedEagle

Moderator
Verified
Staff member
Computer isn't infected, we'll perform a final cleanup.


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

John Ph

New Member
Computer isn't infected, we'll perform a final cleanup.


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
Here is the Fixlog you asked for.

Just a quick side note: When the malaware instals itself, most of the times it disables the UAC settings for some reason. And so I have to remove the malaware again and put the setting the way they were before. And then my computer is fine for 5 to 6 days. And suddenly, after that period, when i turn on my computer, Zemana starts telling i have all these files that are malaware, and I have to repeat the process all over again. Do you have any clues on why that happens?

Thank you.
 

Attachments