Malware: Chrome Browser-Update

[rock1m1]

Hope you guys can assist me, would greatly appreciate it! Otherwise I have to do a clean install just for this

 

[rock1m1]

I also have no bad extensions and tried deleting Chrome user data and even uninstalled Chrome completely.

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

SpyBot S&D Warning

MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for SpyBot, right-click the entry and click Uninstall.

This is optional, but please consider it.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

 

[rock1m1]

Thank you, I read through them. I can't download 'Fix with Farbar Recovery Scan Tool' you posted there. I have a file called FRST64.exe before I posted this thread as I read the guidline thread. I scanned and attached the the two files.

 

[TwinHeadedEagle]

Why cannot you download?

 

[rock1m1]

Link doesn't work

 

[TwinHeadedEagle]

Try other browser, it works here perfectly.

 

[rock1m1]

Tried with Chrome and internet explorer, nothing happens when i click the blue text: 'Fix with Farbar Recovery Scan Tool'

 

[rock1m1]

Sorry about that, now I understood what you wanted me to do. I attached the new files.

 

[TwinHeadedEagle]

How is computer now?

 

[rock1m1]

I'll let you know if I get re-directed to that page, as it occurs randomly. Thank you

 

[TwinHeadedEagle]

Ok, keep me updated.

 

[rock1m1]

Hey man, everything was fine until I got this fake message telling me that my Chrome Browser was outdated and wanted to install some chrome update.exe which was clearly fake. Not sure why, I searched and cleaned my computers several times with using various tools and can't remove it.

 

[rock1m1]

Also it appeared as a dialog pop up like window, which was weird.

 

[TwinHeadedEagle]

Run FRST again, check Addition.txt, press Scan and attach both reports.

 

[rock1m1]

Attached the files, thanks.

 

[TwinHeadedEagle]

PC seems clean, try to reset your router.

 

[rock1m1]

I have absolutely no problems with my PC, except this thing started to popup, so so randomly and not even often. Any idea of this malware? I also restart my router at least once everyday.

 

[TwinHeadedEagle]

Can you make a screenshot of that pop-up for me to see?

 

[rock1m1]

Ok the next time I see i will and also try to download that fake.exe (will stop it half way) so you get an idea of which file it downloads.