Solved many instances of chrome in processes

[Rozesky2]

a senior gentleman brought his computer to me to clean but this chrome processes running wont go away.
I have upload the frst files
I hope you can help me with this. thank you in advance
Julie

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Rozesky2]

here are the results of malwarebtes
Malwarebytes Anti-Rootkit BETA 1.08.1.1001
www.malwarebytes.org

Database version: v2014.11.15.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17420
hartso :: HARTSO-PC [administrator]

11/15/2014 7:49:59 AM
mbar-log-2014-11-15 (07-49-59).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 358486
Time elapsed: 1 hour(s), 38 minute(s), 58 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKU\S-1-5-21-410086171-2500984533-3732667609-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} (Trojan.Poweliks.B) -> Delete on reboot. [f61b61db255766d02273a55d1fe17888]
HKU\S-1-5-21-410086171-2500984533-3732667609-1000_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ (Trojan.Poweliks) -> Delete on reboot. [c15083b94b311c1a752355ad25db0cf4]

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 14
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙ (Trojan.0Access) -> Delete on reboot. [4ac729130e6ea78fa9e19b6750b0e61a]
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨ (Trojan.0Access) -> Delete on reboot. [4ac729130e6ea78fa9e19b6750b0e61a]
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛ (Trojan.0Access) -> Delete on reboot. [4ac729130e6ea78fa9e19b6750b0e61a]
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} (Trojan.0Access) -> Delete on reboot. [4ac729130e6ea78fa9e19b6750b0e61a]
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\L (Trojan.0Access) -> Delete on reboot. [4ac729130e6ea78fa9e19b6750b0e61a]
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\U (Trojan.0Access) -> Delete on reboot. [4ac729130e6ea78fa9e19b6750b0e61a]
C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} (Trojan.0Access) -> Delete on reboot. [ef22ad8f017b2b0b90fb20e2d030a65a]
c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ (Trojan.0Access) -> Delete on reboot. [a56c1c200973f442b9d3748e3cc4f010]
c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \... (Trojan.0Access) -> Delete on reboot. [a56c1c200973f442b9d3748e3cc4f010]
c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛ (Trojan.0Access) -> Delete on reboot. [a56c1c200973f442b9d3748e3cc4f010]
c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} (Trojan.0Access) -> Delete on reboot. [a56c1c200973f442b9d3748e3cc4f010]
c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\l (Trojan.0Access) -> Delete on reboot. [a56c1c200973f442b9d3748e3cc4f010]
c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\u (Trojan.0Access) -> Delete on reboot. [a56c1c200973f442b9d3748e3cc4f010]
C:\Program Files (x86)\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} (Trojan.0Access) -> Delete on reboot. [1bf6a894d9a37eb8d4b9bd45a8586e92]

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

and the system file
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.1.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17420

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.261000 GHz
Memory total: 4079665152, free: 1969643520

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.1.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17420

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.261000 GHz
Memory total: 4079665152, free: 1920016384

Downloaded database version: v2014.11.15.05
Downloaded database version: v2014.11.12.01
=======================================
Initializing...
------------ Kernel report ------------
11/15/2014 07:46:11
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\LPCFilter.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\system32\DRIVERS\TVALZ_O.SYS
\SystemRoot\system32\DRIVERS\tos_sps64.sys
\SystemRoot\system32\DRIVERS\Thpevm.SYS
\SystemRoot\system32\DRIVERS\thpdrv.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\savonaccess.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\NETw5s64.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\SCSIPORT.SYS
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\tdcmdpst.sys
\SystemRoot\system32\DRIVERS\Impcd.sys
\SystemRoot\system32\DRIVERS\TVALZFL.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\WDKMD.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\pgeffect.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\oleaut32.dll
\Windows\System32\kernel32.dll
\Windows\System32\imm32.dll
\Windows\System32\user32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\difxapi.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\sechost.dll
\Windows\System32\msctf.dll
\Windows\System32\psapi.dll
\Windows\System32\normaliz.dll
\Windows\System32\ws2_32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\usp10.dll
\Windows\System32\shlwapi.dll
\Windows\System32\gdi32.dll
\Windows\System32\shell32.dll
\Windows\System32\nsi.dll
\Windows\System32\imagehlp.dll
\Windows\System32\setupapi.dll
\Windows\System32\iertutil.dll
\Windows\System32\ole32.dll
\Windows\System32\lpk.dll
\Windows\System32\msvcrt.dll
\Windows\System32\advapi32.dll
\Windows\System32\wininet.dll
\Windows\System32\urlmon.dll
\Windows\System32\Wldap32.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\crypt32.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\userenv.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\profapi.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Scan Interrupted
Scan Interrupted
Scan Interrupted
Scan Interrupted
Scan Interrupted
Done!
Module: \??\C:\Windows\System32\drivers\Classpnp.sys could not be loaded---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.1.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17420

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.261000 GHz
Memory total: 4079665152, free: 263139328

=======================================
Initializing...
------------ Kernel report ------------
11/15/2014 07:47:59
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\LPCFilter.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\system32\DRIVERS\TVALZ_O.SYS
\SystemRoot\system32\DRIVERS\tos_sps64.sys
\SystemRoot\system32\DRIVERS\Thpevm.SYS
\SystemRoot\system32\DRIVERS\thpdrv.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\savonaccess.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\NETw5s64.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\SCSIPORT.SYS
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\tdcmdpst.sys
\SystemRoot\system32\DRIVERS\Impcd.sys
\SystemRoot\system32\DRIVERS\TVALZFL.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\WDKMD.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\pgeffect.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\oleaut32.dll
\Windows\System32\kernel32.dll
\Windows\System32\imm32.dll
\Windows\System32\user32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\difxapi.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\sechost.dll
\Windows\System32\msctf.dll
\Windows\System32\psapi.dll
\Windows\System32\normaliz.dll
\Windows\System32\ws2_32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\usp10.dll
\Windows\System32\shlwapi.dll
\Windows\System32\gdi32.dll
\Windows\System32\shell32.dll
\Windows\System32\nsi.dll
\Windows\System32\imagehlp.dll
\Windows\System32\setupapi.dll
\Windows\System32\iertutil.dll
\Windows\System32\ole32.dll
\Windows\System32\lpk.dll
\Windows\System32\msvcrt.dll
\Windows\System32\advapi32.dll
\Windows\System32\wininet.dll
\Windows\System32\urlmon.dll
\Windows\System32\Wldap32.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\crypt32.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\userenv.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\profapi.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004ca1060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80049e2050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004ca1060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004ca1b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004ca1060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004ca0060, DeviceName: \Device\THPDRV1\, DriverName: \Driver\Thpdrv\
DevicePointer: 0xfffffa80049e2050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 8AF2F3CA

Partition information:

Partition 0 type is Other (0x27)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 3072000
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 3074048 Numsec = 951410688

Partition 2 type is HIDDEN (0x17)
Partition is NOT ACTIVE.
Partition starts at LBA: 954484736 Numsec = 22288384
Partition is not bootable
Hidden partition VBR is not infected.

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Infected: HKU\S-1-5-21-410086171-2500984533-3732667609-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} --> [Trojan.Poweliks.B]
Infected: HKU\S-1-5-21-410086171-2500984533-3732667609-1000_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ --> [Trojan.Poweliks]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙ --> [Trojan.0Access]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨ --> [Trojan.0Access]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛ --> [Trojan.0Access]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} --> [Trojan.0Access]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\L --> [Trojan.0Access]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\U --> [Trojan.0Access]
Infected: C:\Users\hartso\AppData\Local\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} --> [Trojan.0Access]
Infected: c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ --> [Trojan.0Access]
Infected: c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \... --> [Trojan.0Access]
Infected: c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛ --> [Trojan.0Access]
Infected: c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} --> [Trojan.0Access]
Infected: c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\l --> [Trojan.0Access]
Infected: c:\program files (x86)\google\desktop\install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\ \...\‮ﯹ๛\{e0a376b4-c50a-069e-af08-e0ca2c61ecec}\u --> [Trojan.0Access]
Infected: C:\Program Files (x86)\Google\Desktop\Install\{e0a376b4-c50a-069e-af08-e0ca2c61ecec} --> [Trojan.0Access]
Scan finished
Creating System Restore point...
Cleaning up...
Executing an action fixdamage.exe...
Success!
Queuing an action fixdamage.exe
Removal scheduling successful. System shutdown needed.
=======================================

I will rerun frst when the computer reboots

 

[TwinHeadedEagle]

Good. And please attach all reports.

 

[Rozesky2]

here are the Frst reports

 

[Rozesky2]

I did look at task manager processes after I open chrome and I see 5 instances of chrome.exe 32 running in processes . The computer is much faster but that doesn't seem right to have that many running

 

[TwinHeadedEagle]

FRST.txt report is emtpy. Can you attach it again?

 

[Rozesky2]

I just reran frst and got this txt file but it is empty too ...I am not sure why

 

[TwinHeadedEagle]

Do you get open report when it finishes?

 

[Rozesky2]

no but I didn't but this time I ran a new download of frst and I got a log file here it is

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Rozesky2]

ok I ran the fixlist and then I reran frst and here at the logs for it

 

[Rozesky2]

oh I forgot to upload the fixlog here it is

 

[TwinHeadedEagle]

Good. How is your PC now?

 

[Rozesky2]

It seems like it is running fine. Thanks for all your help

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle