Solved Microphone Auto-Mutes itself

[Colonel]

Had this problem where my mic would mute on its own. I believe it is caused by either trojan miuref generic or the SysWOW64 virus. I have ran malwarebytes and AdwCleaner to try and remove them but to no avail. The FRST.log is attached here.

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Colonel]

Attached is the report. Thanks for the help

 

[Colonel]

The problem still exists btw

 

[TwinHeadedEagle]

We removed some malware and that is good. Let's check your PC again:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Colonel]

Here you go:

 

[TwinHeadedEagle]

Do you know how you got infected? Did you open any suspicious email or something similar?

 

[Colonel]

I usually delete unknown-sender emails, but I think it had something to do with this Google extension I loaded far back but deleted because it was adware

 

[Colonel]

I reinstalled chrome and deleted the extension to kill it

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Colonel]

Here you go

 

[Colonel]

The problem seems fixed for now - thank you so so so much! I'll check back within the 5 days to let you know if it persists. Thanks again.

 

[TwinHeadedEagle]

Glad to hear it. Can you also archive FRST quarantine on this location and upload it for my review?

C:\FRST\Quarantine

Zippyshare.com - Free File Hosting

 

[Colonel]

Not really sure how to do it but here are all the files in all the folders under Quarantine
RMapMod54.3
Private file
tmp746F.exe
Private file
RpcapiDb8.3
Private file
RpcapiDb8.dll
Private file
Colonel - Chrome.lnk.xBAD
Private file
3cb31.lnk.xBAD
Private file
5d248.lnk.xBAD
Private file
26ca9.lnk.xBAD
Private file
fdc3f.lnk.xBAD
Private file

 

[TwinHeadedEagle]

Thank you very much!


Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Colonel]

Done, thanks for all your help!