Microsfot office--word, excel, powerpoint, Abode Acrobat all missing including Sound Touch

Diane57

New Member
Thread author
Dec 11, 2017
6
Microsoft office--word, excel, powerpoint; Adobe Acrobat, Sound Touch files are all missing. This happened last week. I also have an external hard drive and I cannot open any files on it. Can anyone help?

Thank you !
 

Attachments

  • Addition.txt
    50.4 KB · Views: 3
  • FRST.txt
    42.9 KB · Views: 1

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

Diane57

New Member
Thread author
Dec 11, 2017
6
Hello,


51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

Attachments

  • Malware Report.txt
    148.8 KB · Views: 3

Diane57

New Member
Thread author
Dec 11, 2017
6
Hello,

Thanks so much for responding to my problem so quickly. I downloaded the Malware and attached the report. Please let me know what I need to do next.

Diane
 

Attachments

  • Malware Report.txt
    148.8 KB · Views: 1

Diane57

New Member
Thread author
Dec 11, 2017
6
I have a disc with Microsoft office and I tried to upload it but I get a message stating there is another installation running in the background. What is causing that?
 

Diane57

New Member
Thread author
Dec 11, 2017
6
I was able to stop and restart windows installer. I originally had Microsoft Office 2013 but it was somehow removed. I had an old version of Microsoft Office which had MS WORD 2002 and I was able to install that. Is there any way of getting my original MS Office back without having to buy one?
 

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top